Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Smith

Customer Service Specialist
1399 Comissioners Road West Unit 21 London,ON

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages. Positive and upbeat attitude while greeting and interacting with customers. Experience in answering calls, scheduling and extensive background in Chat and Email support.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Experience Specialist

Contact Point 360
10.2021 - Current
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Utilized telephone, online chat and email platforms to deliver outstanding customer service.
  • Trained on second voice to assist with customer concerns and complaints.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
  • Assisted and worked with dispatchers to track customer orders and book deliveries according to driver availability.
  • Met customer call guidelines for service levels, handle time and productivity.

S&P Data- Tmobile

Retention Customer Service Rep
10.2019 - 10.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered constant flow of customer calls with minimal wait times. Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided information regarding charge accounts and loyalty programs.

Beck Taxi - Appointment Setter

- Call Centre Representative
03.2017 - 02.2019
  • Assisted office team by making phone calls, copies and appointments Routed incoming mail and messages to relevant personnel without delay Addressed client inquiries and updated database information
  • Answered phone calls and answered questions from potential customers Handled complaints and questions, and re-directed calls to other team members.
  • Upheld customer confidentiality when taking personal information or secure transactions
  • Handled complaints and questions, and re-directed calls to other team members

Costco Wholesale

Front End Cashier
06.2014 - 03.2017
  • Processed customer transactions of goods, returning appropriate cash or coin, payment cards, and receipts
  • Coached employees on cashier job functions and provided cross-training for other front-end positions
  • Maintained knowledge of policy changes and promotions to better serve customers with current information
  • Worked safely and quickly to help customers transport heavy items and purchases.

Education

Notre Dame Catholic Secondary School
Ajax, ON

Career Course - Travel And Tourism

Stratford Career Institute
Stratford, ON
05.2001 -

Skills

Building Customer Trust and Loyaltyundefined

Certification

TICO T1541582

Timeline

TICO T1541582

01-2024

Customer Experience Specialist

Contact Point 360
10.2021 - Current

S&P Data- Tmobile

Retention Customer Service Rep
10.2019 - 10.2021

Beck Taxi - Appointment Setter

- Call Centre Representative
03.2017 - 02.2019

Costco Wholesale

Front End Cashier
06.2014 - 03.2017

Career Course - Travel And Tourism

Stratford Career Institute
05.2001 -

Notre Dame Catholic Secondary School

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