Ankit Sharma
Calgary,Alberta
Summary
Dynamic and results-driven IT Professional with 18 years of experience delivering innovative technology solutions to support business objectives. Proven expertise in IT infrastructure management, strategic planning, team leadership, and process optimization. Adept at aligning IT strategies with organizational goals to enhance efficiency, reduce costs, and drive growth. Skilled in managing cross-functional teams, and implementing enterprise-wide IT systems. Recognized for strong problem-solving skills, a proactive approach to technology challenges, and a commitment to fostering a collaborative, high-performance culture.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Techno Functional Consultant
Wipro Limited
01.2018 - Current
- Ensure high availability and reliability of IT systems by implementing redundancy and failover strategies
- Conduct risk assessments and implement security measures to address vulnerabilities and threats
- Ensure compliance with regulatory requirements (e.g., CIS, HIPAA, ISO standards)
- Create detailed project plans, manage timelines and budgets, and mitigate risks to ensure successful delivery
- Lead the recovery of Active Directory/Windows Infra post Security incident
- Expertise in leading and migrating Windows Infrastructure using Quest Migration Manager & ADMT tool 3.2
- Experienced in designing, implementing & evaluating applications, systems & utilities relevant to Active Directory Domain Service & Virtual Infra
- Design & implement the backup and recovery strategy of DNS and DHCP hosted on Windows servers
- Designing, implementing changes, troubleshooting Enterprise wide Windows Active Directory environment, multiple domain consolidation and retirement of sites & services
- Analyses emerging technologies and trends to recommend innovative solutions that enhance competitive advantage
- Manage recruitment, training, and development of IT staff to build a high-performing team
- Monitor application performance, troubleshoot issues, and deploy regular updates
- Design and implement data governance policies to ensure data integrity, security, and accessibility
- Streamline IT operations by identifying and eliminating inefficiencies, redundancies, and bottlenecks
- Automate repetitive tasks to improve productivity and reduce operational costs
- Provide regular updates to executive leadership on IT performance, risks, and opportunities
- Develop and manage IT budgets, ensuring optimal allocation of resources to meet organizational needs
Manager-IT
Mahindra Comviva
09.2015 - 01.2018
- Managing the local & remote Data Centre and ISMS standards as per ISO 27001:2013 & manage internal/external audits
- Develop and enforce comprehensive cybersecurity policies and protocols to safeguard company data and systems
- Oversee the design, deployment, and maintenance of robust IT infrastructure, including networks, servers, storage, and cloud-based systems
- Lead cross-functional teams in executing complex IT projects, such as Web Sense implementations, infrastructure upgrades, and Software deployment
- Designed appropriate strategies and ensured compliance to all present and future requirement & maintained service level agreements for all departments
- Managed surveys and feedbacks received for customers to address problem areas and maximize satisfaction for smooth IT operation
- Identify and implement cost-saving measures without compromising service quality or security
- Build strong relationships with external vendors, negotiate contracts, and oversee service-level agreements (SLAs)
- Foster a collaborative and innovative work environment, encouraging continuous learning and professional growth
- Establish centralized data repositories and reporting mechanisms to enhance organizational transparency
- Planning, organizing and controlling daily operations along with implementing, operating and leading technology solutions in a complex environment
- Collaborate with business units to develop technology solutions that enhance workflow efficiency
- Conduct workshops and training sessions to align stakeholders with IT initiatives
- Conduct performance evaluations and provide constructive feedback to drive team success
Assistant Infra Ops Manager
WS Atkins Pvt Ltd
10.2014 - 09.2015
- Develop and enforce comprehensive cybersecurity policies and protocols to safeguard company data and systems
- Evaluate vendor performance to ensure delivery of high-quality services and solutions
- Utilize Agile or Waterfall methodologies for efficient project management and stakeholder satisfaction
- Documenting implementation and solution details with artifacts
- Act as a liaison between technical teams and non-technical stakeholders to ensure effective communication
- Perform periodic performance reporting to support capacity planning
- Coordinate with departments to identify critical business processes and ensure seamless recovery during disruptions
Technical Specialist
HCL Technologies
03.2012 - 10.2014
- Handling & managing Fileservers, Print Server, Application server etc
- On Windows 2003 and 2008 server platform
- Experience on managing SCCM for patch deployment
- Windows server inbuilt applications support, (IIS support, cluster, DNS, DHCP, WSUS, terminal server)
- Documenting implementation and solution designing of Active Directory Infrastructure for multiple clients
Windows System Administrator
IBM India Pvt. Ltd
11.2009 - 11.2011
- Providing L3 Support for Windows 2003/2008 server, Active directory
- Administration of Windows & VMware Infrastructure
- Planning for changes on server with proper implementation plan and scheduled downtime
Engineer-System Administrator
CSC India Pvt. Ltd
10.2008 - 11.2009
- Providing L2/L3 Support for 1200+ Windows servers with Active Directory & workgroup Model
- Installation and Configuration of Network Timings on OS Level
- Inventory management at the OS/hardware/patch/User level
Assistant Infrastructure Engineer
Steria
05.2007 - 10.2008
- Administration and troubleshooting of over 2000 network computers
- Implementation and maintenance for user’s access rights security privileges as per the organization security policy using group policy tool
- Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning
Hardware Consultant
HCL Infosystem
10.2006 - 05.2007
- Installation, configuration and administration of Windows 2003 server
- Providing technical support to Team Members in remote locations
- Creating users accounts, managing user quotas and user profiles
- Maintaining inventory report for all IT related equipment
Education
BACHELOR OF ENGINEERING - Electronics and Instrumentation
01.2004
Skills
- IT Leadership and Strategy
- Project Management
- Infrastructure Management
- Cybersecurity
- Business Continuity and Disaster Recovery
- Team Leadership
- Vendor and Stakeholder Management
- Data Analytics and Reporting
- Process Optimization
- Windows and Active Directory Administration
- VMware and Hyper-V Management
- DHCP Administration
- DFS Administration
- DNS Administration
- Microsoft Entra Id
- Automation
- Scripting
- Azure Administration
- Cloud Architecture
- Dell Hardware
- HP Hardware
- IBM Hardware
- WSUS
- SCOM
Certification
- ITIL Foundation Certificate in IT Service Management
- VCP 5.5
- AZ-900, SC-900, SC-300, AZ-104
- MCSE
Personal Information
Title: Techno Functional Consultant
Timeline
Techno Functional Consultant
Wipro Limited
01.2018 - Current
Manager-IT
Mahindra Comviva
09.2015 - 01.2018
Assistant Infra Ops Manager
WS Atkins Pvt Ltd
10.2014 - 09.2015
Technical Specialist
HCL Technologies
03.2012 - 10.2014
Windows System Administrator
IBM India Pvt. Ltd
11.2009 - 11.2011
Engineer-System Administrator
CSC India Pvt. Ltd
10.2008 - 11.2009
Assistant Infrastructure Engineer
Steria
05.2007 - 10.2008
Hardware Consultant
HCL Infosystem
10.2006 - 05.2007
BACHELOR OF ENGINEERING - Electronics and Instrumentation
- ITIL Foundation Certificate in IT Service Management
- VCP 5.5
- AZ-900, SC-900, SC-300, AZ-104
- MCSE
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