Summary
Overview
Work History
Education
Skills
Languages
Hi, I’m

Gurdeesh Kaur

BRAMPTON,Ontario

Summary

Dynamic Customer Service Representative with a proven track record at Domino's Pizza, excelling in conflict resolution and customer retention. Demonstrated ability to handle escalated calls and enhance customer loyalty through effective communication and empathy. Skilled in data entry and complaint handling, consistently achieving high customer satisfaction.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

1
year of professional experience

Work History

Domino's Pizza

Customer Service Representative
11.2023 - Current

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Guru Amar Das Public School
Jalandhar, India

High School Diploma
05-2017

University Overview

Apeejay College of Fine Arts
Jalandhar, India

Bachelor of Arts from Applied Psychology
10-2020

University Overview

Canadore College of Applied Arts And Technology
North Bay, ON

Diploma from Human Resources Management
12-2024

University Overview

Chennai Institute
Chennai, India

Diploma from Neuro Linguistic Programming (NLP)
11-2020

University Overview

Skills

  • Conflict resolution
  • Customer retention
  • Escalation management
  • Product knowledge
  • Customer relationship management
  • Data entry accuracy
  • Sales support
  • Effective communication
  • Team collaboration
  • Time management
  • Stress management
  • Critical thinking
  • Customer service
  • Active listening
  • Data entry
  • Customer relations
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Customer satisfaction measurement
  • Follow-up skills
  • Paperwork processing
  • Call management
  • Appointment scheduling
  • Team development
  • Staff training
  • Quality control

Languages

English
Full Professional
Hindi
Professional Working
Punjabi
Native or Bilingual
Gurdeesh Kaur