Aubrey Essary
Hammonds Plains,NS
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
6
6
years of professional experience
Work History
Temp/Sales Associate
Dalhousie University Bookstore
Halifax, Nova Scotia
08.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Key Holder/Sales Associate
Freak Lunchbox
Halifax, Nova Scotia
01.2021 - 02.2022
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained newly hired sales associate's in upselling techniques, floorset and cash handling, bolstering job expertise within 24 hours.
- Promoted business' development by building and maintaining relationships with new clients.
Brand Ambassador
American Eagle Outfitters
Halifax, Nova Scotia
10.2020 - 09.2021
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
Child Care Provider
After School Childcare
Halifax, Nova Scotia
01.2020 - 12.2020
- Maintained effective schedule balance between rest periods, active play and instruction.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Met with parents about daily activities, positive developments and issues.
- Taught children to organize toys, wash hands and share by leading by example.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Planned and guided age-appropriate tasks like reading, crafts and outdoor activities.
Volunteer Assistant Art Teacher
4 Cats Art Studio
Halifax, Nova Scotia
01.2018 - 12.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Inspired students and assisted in developing creativity and self-expression through various art forms and media.
- Taught classes on painting, collage, and color theory.
- Provided feedback to students and parents on progress and abilities.
- Guided students to promote art studies and support student success and achievement.
- Maintained clean, neat and operational facilities to serve program needs.
- Assisted with special events or programs.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Education
James Madison High School
Norcross, Georgia, United StatesOzark Technical Community College
Springfield, Missouri, United StatesSkills
- Sales Trends
- POS System Operations
- Cash Handling
- Upselling Techniques
- Retail Knowledge
- Suggestive Selling
- Retail Store Operations
- Item Fittings
- Merchandising
- Teamwork and Collaboration
- Store Opening and Closing
- Customer Needs Assessment
Timeline
Temp/Sales Associate
Dalhousie University Bookstore
08.2022 - 09.2022
Key Holder/Sales Associate
Freak Lunchbox
01.2021 - 02.2022
Brand Ambassador
American Eagle Outfitters
10.2020 - 09.2021
Child Care Provider
After School Childcare
01.2020 - 12.2020
Volunteer Assistant Art Teacher
4 Cats Art Studio
01.2018 - 12.2020
James Madison High School
Ozark Technical Community College
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