Kyle Gregerson
North York,Ontario
Summary
Highly experienced individual known for exemplary team-building and project oversight skills. Great at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
5
5
years of professional experience
Work History
Server
The Cheesecake Factory
05.2022 - Current
- Managed diverse menu with over 250 items, showcasing adaptability and comprehensive product knowledge
- Thrived in high-volume and fast-paced environment as busiest restaurant in Canada
- Effectively handled customer inquiries about menu items, ensuring accurate and detailed information
- Contributed to efficient functioning of restaurant by navigating extensive menu seamlessly
- Collaborated with colleagues to maintain smooth workflow and meet demands of bustling establishment
- Demonstrated excellent organizational skills in managing variety of dishes offered
- Played pivotal role in upholding restaurant's reputation as go-to destination with extensive and diverse menu
- Successfully adapted to challenges of handling large menu while delivering exceptional customer service
Sales Agent
Trillium Group
05.2023 - 12.2023
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Made average of 50-75 outbound calls per day.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Used in-store system to locate inventory and place special orders for customers.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Server
Sunset Grill
03.2019 - 09.2023
- Trained, and interviewed potential candidates
- Predicted, planned and recorded costs of raw materials, labor and operation.
- Monitored cost standard performance to confirm that costs met budget cost parameters.
- Contributed to 15% increase in overall sales by upselling high-profit items, such as maple syrup and coffee bags
- Engaged with customers to effectively build rapport and lasting relationships.
- Handled average of 50 customer inquiries daily about menu items, ensuring accurate and detailed information
- Cut costs by cutting down on supplies, and employee hours
- Placed food and drinks orders weekly
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
General Laborer Carpenter
Urban Upgrades
06.2021 - 12.2022
- Reduced materials waste by 50% by taking accurate measurements.
- Framed, remodeled and finished wood structures.
- Used hand tools such as utility knives, hammers and deglazing devices to complete carpentry tasks.
- Checked supply inventories and work orders daily to encourage subcontractor efficiency and productivity.
Education
Ontario College Certificate - Pre-Health Sciences
Seneca College of Applied Arts And Technology
King, ON04.2020
Skills
- High Energy and Stamina
- High-volume dining
- Highly motivated
- Cash Handling
- Negotiation Tactics
- Attention to Detail
- Team Building
Languages
English
Native or Bilingual
Timeline
Sales Agent
Trillium Group
05.2023 - 12.2023
Server
The Cheesecake Factory
05.2022 - Current
General Laborer Carpenter
Urban Upgrades
06.2021 - 12.2022
Server
Sunset Grill
03.2019 - 09.2023
Ontario College Certificate - Pre-Health Sciences
Seneca College of Applied Arts And Technology
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