Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Vengadesan Anabalagan

Toronto,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Tim Hortons
Toronto, ON
02.2022 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Reconciled receipt totals, cash and credit payments to address shortages.

Customer Service Specialist

Sutherland Global Services
Chennai, India
02.2019 - 01.2022
  • Answered live online chats to give quick answers and solve problems faster.
  • Assisted clients with product questions to facilitate online ordering process.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Responded to website and email inquiries within 2-3 business days to maintain customer satisfaction and generate positive reviews.

Customer Service Representative

Byjus
Chennai, India
03.2017 - 01.2019
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Processed 75-100 invoices each weeks and mailed documentation to clients

Construction Site Supervisor

ALV Constructions & Real Estate
Chennai, India
04.2015 - 02.2017
  • Scheduled labor, ordered materials and coordinated with other contractors to complete projects.
  • Kept sites compliant with federal, state and local regulations to prevent unnecessary delays.
  • Communicated daily with vendors to keep project fully operational.
  • Analyzed blueprints and other project specifications to completely understand all job requirements and determine how many workers would be required onsite.
  • Verified completed projects met approved time, quality and cost estimates.
  • Created construction site staffing schedules to properly staff each shift.

Education

Bachelors - Civil Engineering

Anna University
Chennai, India
03.2015

High School Diploma -

Zion Matriculation School
Chennai , India
05.2011

Skills

  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Administrative and Office Support
  • Responding to Difficult Customers

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Timeline

Customer Service Associate

Tim Hortons
02.2022 - Current

Customer Service Specialist

Sutherland Global Services
02.2019 - 01.2022

Customer Service Representative

Byjus
03.2017 - 01.2019

Construction Site Supervisor

ALV Constructions & Real Estate
04.2015 - 02.2017

Bachelors - Civil Engineering

Anna University

High School Diploma -

Zion Matriculation School

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Vengadesan Anabalagan