Vivianna Firlie
Vivfirlie.com
Montreal,QC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling customer service issues properly. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
Work History
Hostess
Forest Highlands
06.2023 - 02.2024
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
Barista
Local Juicery
3 2023 - 11.2023
- Controlled line and crowd with quick, efficient service.
- Provided knowledge and information about retail items and benefits of the ingredients in each our products.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Hostess
L'Auberge
01.2023 - 04.2023
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Relayed guest comments or suggestions to manager on duty for further action.
Bartender/Server
Seven Dials Market
04.2021 - 08.2022
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
The Food Market
01.2021 - 01.2022
- Assisted managers with quickly resolving service- and food-related issues.
- Cultivated warm relationships with regular customers.
- Processed orders and sent to kitchen employees for preparation.
Cashier
The Prime Corner
09.2018 - 04.2019
- A cashier at a trendy local cafe and corner store.
Teaching Assistant
Baltimore School
09.2018 - 04.2019
- Co-taught computer skills and software class to middle school students.
Summer Success Leader
University of Baltimore
06.2018 - 08.2018
- Tutored high school students taking classes for college credit with course material.
Education
BFA - Intermedia
Concordia University
Montreal, QC 09.2021 - 2022.06
Foundation Diploma - Design For Theatre And Screen
University of The Arts London
London 09.2020 - 2021.07
High School Diploma -
Baltimore School For The Arts
Baltimore, MD 09.2016 - 2020.06
Skills
Versatile
Detail Oriented
Passionate
Dedicated
Complaint Handling
Order Management
Guest Relations
Relationship Management
Excellent customer service
Accomplishments
- Co-teacher for creative software, projection mapping, 3D sculpture, virtual reality, sculpture, interactive installations. background in design
Timeline
Hostess
Forest Highlands
06.2023 - 02.2024
Hostess
L'Auberge
01.2023 - 04.2023
BFA - Intermedia
Concordia University
09.2021 - 2022.06
Bartender/Server
Seven Dials Market
04.2021 - 08.2022
Server
The Food Market
01.2021 - 01.2022
Foundation Diploma - Design For Theatre And Screen
University of The Arts London
09.2020 - 2021.07
Cashier
The Prime Corner
09.2018 - 04.2019
Teaching Assistant
Baltimore School
09.2018 - 04.2019
Summer Success Leader
University of Baltimore
06.2018 - 08.2018
High School Diploma -
Baltimore School For The Arts
09.2016 - 2020.06
Barista
Local Juicery
3 2023 - 11.2023
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