SALONI SANDHU
Etobicoke,ON
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Radisson Hotel Group
10.2022 - Current
- Utilized Oracle's OPERA software to meticulously manage records for 600+ rooms.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Elevated guest satisfaction by 35% through strategic placement of complimentary flowers, gift baskets, and champagne for new arrivals.
- Trained 3 new team members, fostering strong working relationships that increased front desk productivity by 40%.
Student Support Assistant
York University
06.2022 - 11.2022
- Undertook records management tasks.
- Assisted with the maintenance of electronic and physical files, documents and records.
- Assisted in supporting effective communications and service delivery to staff and the public.
- Liaised with staff inside and outside the Department to respond to inquiries and/or clarify information.
- Promoted a high standard of public relations at all times when delivering customer service functions in a courteous, efficient and professional manner.
- Attended meetings, provides input and assists in minute taking as required.
Receptionist
Red Tape
01.2021 - 11.2021
- Liaised with over 60 customers daily and recommended specific products and specials, aligning with individual
needs, requirements, and specifications. - Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific
merchandise. - Tracked stock using company inventory management software.
- Balanced and organized cash register by handling over $3,000 in cash, counting change, and storing coupons.
- Applied security and loss prevention training toward recognizing risks, reducing store theft by 95%.
- Screened and verified visitors for identification credentials and purpose of visit to maintain the security of personnel and office environment.
Sales Associate Intern
Hyundai Motors
04.2020 - 08.2020
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Organized company files and created support system to decrease workload and increase productivity.
- Supported visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Partnered with other departments as necessary during busy periods or for special projects, exemplifying strong teamwork skills.
- Handled cash transactions accurately, maintaining the integrity of the store''s financial records.
Education
Financial Planning - Finance
George Brown College
Toronto, ON08-2024
Post-Degree Certificate - Business Administration
York University
12-2023
BBA - BACHELOR OF BUSINESS ADMINISTRATION
Dyal Singh College
07-2021
Skills
- Customer service
- OPERA
- Microsoft Office (Excel, Word, PowerPoint)
- Scheduling and calendar management
- Time management
- Oral/ written communication
- Organization
- Telephone etiquette
- Professionalism
- Multi-Line Phone Systems
Certification
- Lifeguarding Certification - American Red Cross.
- CPR/AED for the Professional Rescuer - American Red Cross.
- First Aid Certification
- ServSafe Food Handler's Certification
Timeline
Front Desk Associate
Radisson Hotel Group
10.2022 - Current
Student Support Assistant
York University
06.2022 - 11.2022
Receptionist
Red Tape
01.2021 - 11.2021
Sales Associate Intern
Hyundai Motors
04.2020 - 08.2020
Financial Planning - Finance
George Brown College
Post-Degree Certificate - Business Administration
York University
BBA - BACHELOR OF BUSINESS ADMINISTRATION
Dyal Singh College
- Lifeguarding Certification - American Red Cross.
- CPR/AED for the Professional Rescuer - American Red Cross.
- First Aid Certification
- ServSafe Food Handler's Certification
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