Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harsh Sonaiya

Toronto,Ontario

Summary

Versatile and detail-oriented professional with over four years of diverse experience spanning financial services, sales, technical support, and data operations. Proven track record of delivering results in fast-paced, client-focused environments with strong capabilities in administrative support, process optimization, and cross-functional collaboration. Skilled in advanced Excel, data entry, customer engagement, compliance, and quality assurance. Known for resolving complex issues, streamlining workflows, and supporting both internal teams and external clients. Eager to contribute to contract-based or full-time opportunities in administrative, technical, or operational roles within dynamic and growth-oriented teams. Also actively pursuing entry-level IT roles to apply my Computer Engineering education and technical skills in hardware, software, and network support.

Overview

5
5
years of professional experience

Work History

Sales Account Executive

TCP - The Credit Pros
05.2024 - 04.2025
  • Delivered financial education and sold credit repair services to clients, focusing on credit score improvement and dispute resolution.
  • Handled over 200 calls daily while consistently exceeding sales targets.
  • Managed B2B communication with financial institutions and credit bureaus for case resolutions.

Quality Assurance Analyst | QA | Data Entry Clerk

LXT AI Inc
02.2022 - 04.2024
  • Oversaw data transcription projects in multiple languages, ensuring accuracy and compliance.
  • Managed a team of 20, reviewed data entries, and enforced quality standards across projects.
  • Conducted data reviews and delivered reports aligned with AI compliance protocols.

Technical Support Representative

Teleperformance
07.2022 - 07.2023
  • Delivered support for hardware warranty claims and software troubleshooting.
  • Monitored KPIs and CSAT scores while mentoring agents for improved performance.
  • Utilized backend reporting tools for issue resolution and productivity tracking.

Administrative Assistant & Banking Operations

HDFC Bank
09.2020 - 12.2021
  • Processed transactions and client documentation while supporting daily branch operations.
  • Delivered administrative support to senior staff, maintaining organized records and internal compliance.
  • Managed Excel-based reports, ensuring accuracy and regulatory alignment (AML/KYC).
  • Coordinated B2B communications with financial institutions and vendors to support smooth operations.

Education

Advanced Diploma - Computer Engineering

Seneca College
Toronto
01.2024

Skills

  • Administrative Support
  • Banking Operations
  • MS Office Suite
  • Data Entry & Analysis
  • Process Improvement
  • Communication

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Sales Account Executive

TCP - The Credit Pros
05.2024 - 04.2025

Technical Support Representative

Teleperformance
07.2022 - 07.2023

Quality Assurance Analyst | QA | Data Entry Clerk

LXT AI Inc
02.2022 - 04.2024

Administrative Assistant & Banking Operations

HDFC Bank
09.2020 - 12.2021

Advanced Diploma - Computer Engineering

Seneca College
Harsh Sonaiya