Summary
Overview
Work History
Education
Skills
Certification
References
Skillsexpertise
Languages
Timeline
Generic

Destiny Topilikon

Regina,SK

Summary

Dependable server/bartender, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Server

Fireside Bistro
11.2023 - Current
  • Responsible for greeting, seating, serving, and making drinks
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Bartender/Server/Hostess

Smittys Goldenmile
08.2015 - Current
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Receptionist/Housekeeper/Server

Marian Chateau
07.2020 - 08.2021
  • Trained in 3 different job titles, but worked mainly at the reception desk
  • Some of the tasks included: Answering phones Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance, getting visitors to fill out safety Covid questions, making sure residents were going to their meal times and checking on them if they weren’t at their designated times, responding to pendants(if a resident had a problem like they fell down or needed to go to the hospital we would call an ambulance and wait with them to make sure they were okay), doing assigned chores for the day and making sure doors were locked after a certain time to ensure safety
  • Housekeeping- clean rooms within the 15 minute mark
  • Changing the sheets and pillow cases as well as clean toilets, vacuum and mop, and cleaning off other surfaces
  • Serving- asking residents what they would like to drink and then let them choose off of the A La Carte Menu, clearing tables and bringing dessert
  • Afterwards, there were chores we were assigned( this included cleaning fridges, checking temperatures of the fridge and dishwasher, cleaning juice machines, vacuuming, washing tablecloths, etc)

Server

Roots Kitchen and Bar
08.2019 - 11.2019
  • Responsible for getting customers drinks, taking customers orders, bringing them their food, seeing how everything is, taking payments, making drinks
  • Bussed and reset tables to keep dining room and work areas clean.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.

Flyer Carrier

Leader-Post
12.2012 - 01.2015
  • Responsible for delivering flyers to all included neighborhoods before 8am five days a week
  • This included unpacking delivery in the morning, and servicing 250 houses in a 10 km radius
  • Improved customer satisfaction through timely and accurate deliveries of flyers to designated locations.

Education

Grade 12 -

Archbishop M.C O’Neill High School

Bachelors - Science, Majoring in mathematics and statistics

University Of Regina
01.2018

Skills

  • Dedicated
  • Flexible with Tasks
  • Strong Work Ethic
  • Open Minded
  • Cash Handling
  • Likes to bake
  • Exceptional customer service
  • Guest Engagement
  • Cleanliness standards
  • Service prioritization
  • Order Accuracy

Certification

  • FIRST AID/CPR
  • Serve it Right certificate
  • WHMIS
  • Honours all throughout high school
  • Fundraising through Mosaic Stadium and the Brandt Centre for my Europe trip in 2016 with my class

References

  • David Sachary, Manager at Smittys Goldenmile, 306-591-2631
  • Katherine Norton, Canadian union of public employees, 306-510-6706
  • Mandi Nisbet, Manager at Fireside Bistro, 306-501-8076
  • Shelbi Pelletier, 306-361-1515

Skillsexpertise

  • Dedicated
  • Willing Work-Ethic
  • Flexible with Tasks
  • Open Minded
  • Customer Service
  • Likes to bake

Languages

English
Full Professional

Timeline

Server

Fireside Bistro
11.2023 - Current

Receptionist/Housekeeper/Server

Marian Chateau
07.2020 - 08.2021

Server

Roots Kitchen and Bar
08.2019 - 11.2019

Bartender/Server/Hostess

Smittys Goldenmile
08.2015 - Current

Flyer Carrier

Leader-Post
12.2012 - 01.2015

Grade 12 -

Archbishop M.C O’Neill High School

Bachelors - Science, Majoring in mathematics and statistics

University Of Regina

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Destiny Topilikon