Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Narayan Dutta

Brampton,ON

Summary

I am a Finance professional looking for Credit, Collection, and Account Receivable management role opportunity. I got more than 20 years of experience in Managing and Supervising of Credit Analysis, Collection Process, Project Management, Account Receivables. Possess very strong problem solving and interpersonal communication skills with proficient new in technology, compliance, and legal updates. Proficiency in Word, Excel, SAP, Oracle and JD Edwards. Extremely patient and capable individual with strong organizational skills to handle ‘credit and collection’ issues for any organization and managing a team. A quick learner who is customer focused and dedicated to get the job done independently and accurately in a fast pace environment and pressured environment. Affiliated with Credit Institute of Canada for CCP and PMP designation and Membership and Agile Project Management Institute. (PMI) Dynamic Collections Manager with over 20 years thriving in high pressure, team atmospheres. Extensively trained in SAP, JDE, Oracle. Strong team leader with clear record of success meeting revenue and staff retention goals.

Overview

19
19
years of professional experience

Work History

AR and Collection Manager

Weir Minerals
03.2023 - Current
  • Managing a team of 6 ‘Credit and AR Analyst, Billing and Master Data Team ’
  • Established Credit and Collection policy and under SAP ERP system for Finance department
  • I introduced a new SOP for Credit Policy for the business
  • Review the Equifax and D&B reports for all new and existing customers
  • Monitoring project Billing and Cash application report and Collection Progress
  • Generate reports for senior management (DSO, Ageing, Bad Debt etc.)
  • Coordinating with AR, Cash App., rental and sales regarding credit and collection issues.
  • Coordination with senior management towards outsourcing the AR and AP department to India and Poland
  • Determining credit limit and releasing the account from credit hold
  • Reduced Bad debt of 600K dollar in 3 Months
  • Introduced new deduction policy with sales to avoid un-necessary disputes and improve customer satisfaction
  • Established Pre-Payment, Online payment and advance payment with discount process
  • Plan; organize direct, control day to day operation
  • Generate reports for senior management (DSO, Ageing, Bad Debt etc.)
  • Managed a diverse portfolio of accounts, ensuring timely collections and minimizing losses.
  • Served as a trusted advisor to executive leadership on matters related to collections and account management, providing valuable insights and guidance.
  • Enhanced collection efficiency by implementing effective strategies and streamlining processes.
  • Assisted in the development of training materials for newly hired collections representatives, improving departmental performance metrics.
  • Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
  • Collaborated with sales teams to develop comprehensive credit policies for new clients.
  • Implemented process improvements that increased team morale while maintaining a high level of professionalism within the department.
  • Maintained accurate records of all collection activities, providing transparency to stakeholders and senior management.
  • Promoted a culture of continuous improvement within the collections department by regularly soliciting feedback from team members and implementing changes based on their recommendations.

Senior Credit and Collection Manager

Canerector
01.2021 - 03.2023
  • Leading a team of 6 Analyst to management Multiple Projects
  • Working with Accounting team and ADP to outsource Payroll for all employees
  • Managing Reporting system for all financial elements to new ERP systems
  • Coordinating all sales team regarding all complicated Past due issues
  • Organizing weekly and Monthly meeting with Senior Management regarding Project updates
  • Managing all Bankruptcy files for North American Customer
  • Reduced Bad Debt from $1.2 Million to $200K in six months by collecting the all revenues
  • Dealt with Credit Insurance management
  • Coordinate with Legal department and Small Claim Courts regarding bad debt issues
  • D&B and Credit Bureau analysis for all new and existing customers
  • Brining Agile Methodology by coaching whole Finance Department
  • Plan and Control budget including expense
  • Monitoring Billing, Cash Application process and reconciliation
  • Hire new staff and train them also motive all team member
  • Plan; organize direct, control day to day operation.
  • Improved overall debt recovery with proactive communications and persistent followups.
  • Maintained strong relationships with external partners such as collection agencies, legal counsel, and industry organizations to support effective debt recovery efforts.
  • Enhanced cash flow by implementing efficient credit and collection management strategies.
  • Ensured proper documentation was maintained for all credit decisions as well as legal actions related to debt recovery efforts.
  • Reviewed financial statements regularly to assess clients'' financial stability and identify any emerging risks or opportunities within the portfolio.
  • Participated in industry conferences and networking events to stay current on best practices and emerging trends in the credit and collections field.

Senior Credit Collection and Master Data Consultant

ERCO World Wide
01.2015 - 11.2021
  • This is a Chemical and Engineering business, where credit manager left over a year ago
  • I responsible to manage Collection/ receivable portfolio of over 72 Million dollars per month
  • Collected 1.3 million bad debt/ over 180 days past due within 5 months’ time line
  • And reduced DSO (daily sales outstanding from 46 days to 40 days
  • Involved in different projects in Accounts Receivable, Master Data, Cash application and Credit Compliance
  • Working to streamline a Credit control process for all new and existing business by analyzing previous business transaction and current credit status with D&B
  • Coordinating with all internal sales, Customer service and Pricing team to provide excellent support for customer to eliminate all disputes and complains
  • Working closely Controller and Cash application department to confirm all accuracy in payment application and collection forecast
  • D&B and Credit Bureau analysis for all new and existing customers
  • Reaching all engineering group to resolve any service related dispute which might affect in future receivable
  • Managing Letter of Credit customer internationally, following up with bank and Customs agents towards Letter of Customer issues
  • I am also responsible for manage total cash application process for the business.
  • Designed metrics and reporting mechanisms to track the effectiveness of implemented master data solutions over time.
  • Enhanced data accuracy by implementing efficient master data management processes and procedures.
  • Managed migration projects involving the transfer of vast quantities of critical enterprise-level datasets between different storage platforms or formats without loss or corruption incidents occurring during transit.
  • Trained end-users on proper use of master data tools, fostering a culture of accurate record-keeping and enhanced productivity.
  • Collaborated with cross-functional teams to identify and resolve data quality issues, enhancing overall system performance.
  • Championed a company-wide culture of data-driven decision-making by promoting awareness and understanding of the importance of accurate, reliable master data assets.
  • Established best practices for master data governance, reducing errors and increasing operational efficiency.
  • Coordinated with software vendors to troubleshoot and resolve technical issues related to the deployment or functionality of master data management applications.
  • Leveraged advanced analytics techniques to derive actionable insights from complex datasets, driving informed business decisions based on reliable information sources.
  • Served as a subject matter expert on all aspects of master data management within the organization, providing guidance on best practices as needed.
  • Evaluated emerging trends in the field of master data management to develop strategies that align with industry advancements.
  • Facilitated seamless integration of third-party applications into existing master data infrastructure by developing custom APIs and connectors.
  • Partnered with stakeholders to define specific requirements for new master data initiatives, ensuring alignment with organizational objectives.
  • Conducted comprehensive audits of client databases to identify discrepancies and recommend corrective actions.
  • Implemented robust security measures for sensitive master data assets, safeguarding against unauthorized access or manipulation.
  • Optimized workflow efficiency by automating manual tasks related to master data maintenance.
  • Streamlined data synchronization across multiple systems, ensuring consistency in information access and usage.
  • Created detailed documentation outlining master data processes and standards, promoting adherence to established protocols.
  • Developed customized master data solutions for clients, resulting in improved business decision-making capabilities.
  • Performed root cause analysis on recurring issues affecting the integrity of master data assets, devising appropriate remediation measures to address them effectively.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Produced monthly reports using advanced Excel spreadsheet functions.

Credit and Collection Supervisor

Paper Excellence
04.2014 - 10.2014
  • Managing a team of 5 ‘Credit and AR Analyst’
  • Established Credit and Collection policy and implemented SAP ERP system for Finance department
  • I introduced a new SOP for Credit Policy for the business
  • Review the Equifax and D&B reports for all new and existing customers
  • I introduced Credit insurance policy to reduce the credit risk in Paper and Pulp Industry
  • Generate reports for senior management (DSO, Ageing, Bad Debt etc.)
  • Coordinating with AR, Cash App., rental and sales regarding credit and collection issues.
  • Coordination with senior management towards outsourcing the AR and AP department to India and Poland
  • Determining credit limit and releasing the account from credit hold
  • Introduced new deduction policy with sales to avoid un-necessary disputes and improve customer satisfaction
  • Introduced Credit insurance with all Sales to protect from high risk customer.
  • Participated in industry conferences and networking events to stay current on best practices and emerging trends in the credit and collections field.
  • Conducted thorough audits of collections activities to ensure compliance with relevant regulations and company policies.
  • Established clear performance goals for the team that aligned with organizational objectives, driving success through focused effort and accountability.
  • Managed disputes effectively by working closely with internal departments to resolve issues quickly and maintain customer goodwill.
  • Negotiated favorable payment terms with customers, balancing business needs and client relationships.
  • Collaborated with sales teams to establish appropriate credit limits, supporting revenue growth while minimizing risk exposure.
  • Ensured proper documentation was maintained for all credit decisions as well as legal actions related to debt recovery efforts.
  • Improved overall debt recovery with proactive communications and persistent followups.
  • Enhanced cash flow by implementing efficient credit and collection management strategies.
  • Developed strategic plans for day-to-day financial operations.
  • Complied with established internal controls and policies.

Consultant

PepsiCo
12.2013 - 04.2014
  • Credit, Collection and Project Management
  • Leading a team of 15 ‘Credit and AR Analyst’ for Canada, India, and Poland towards work transition
  • Impart training to all international employees to ensure that they can successfully work in remote locations
  • Review the Equifax and DNB reports for all new and existing customers
  • PPSA Registration for high risk account for dealer and non-government customers
  • Regular communication with senior management regarding collection related issue
  • Generate reports for senior management (DSO, Ageing, Bad Debt etc.)
  • Coordinating with AR, Cash App., rental and sales regarding credit and collection issues.
  • Coordination with senior management towards outsourcing the AR and AP department to India and Poland
  • Determining credit limit and releasing the account from credit hold
  • Reduced DSO from 38 days to 32 days
  • Introduced new deduction policy with sales to avoid un-necessary disputes and improve customer satisfaction.
  • Established trusted partnerships with key industry influencers, expanding the company''s network of resources and contacts.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
  • Mentored junior consultants, fostering professional growth and building strong team dynamics.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Gathered, organized and input information into digital database.

Collection Supervisor

Raymond and Johnston Equipment
01.2009 - 01.2013
  • Lead a team of 10 Collection and Account Receivable Associates
  • Determined the ‘Credit Line’, reviewing the ‘Credit’ and ‘Risk Analysis’ for new and existing customer
  • Protected company assets by effectively managing 8,000 ‘Credit and Collections’ accounts
  • Managed $30 million portfolio in ‘Collections and Account Receivables’
  • (Domestic and International) Created productive working partnerships with CFO and senior management to target better and achieved key goals
  • Assisted JD Edwards’s transition, tested implementation, end to end process from account receivable prospective
  • Introduced virtual credit filing and email invoicing system
  • Reduced overall ’Credit Department’ risks by projecting specific accounts that needed to be put on ‘Credit Hold’ or referred to ‘3rd Party Collection’
  • Introduced a new process for credit department towards approving credit lines and reviewing existing accounts to minimize the financial risk and bad debt for the company
  • Coordinated with ‘Billing, Cash Application, Leasing, Rental and Sales’ regarding credit and collection issues
  • Created and analysed the quarterly and yearly provision for bad debt report for senior management to understand AR status
  • Worked closely with auditor to reach the audit target.
  • Collaborated with credit analysts to evaluate customer creditworthiness, assisting in the reduction of overall bad debt exposure.
  • Managed a diverse portfolio of clients, ensuring timely follow-up on outstanding debts while adhering to ethical debt collection practices.
  • Mentored new hires on best practices in collections, fostering a culture of continuous learning and professional development.
  • Negotiated payment arrangements with clients experiencing financial difficulties, demonstrating empathy and understanding while maintaining a firm commitment to recovering outstanding debt balances.
  • Analyzed aging reports regularly to identify trends in overdue balances and develop targeted strategies for addressing specific issues.
  • Enhanced collection efficiency by implementing strategic collection processes and procedures.
  • Created daily and weekly cash reports for accounting management.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Accessed credit records to evaluate customer credit histories.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.

Sr. Collection Consultant (Contractor)

TSX Group
01.2007 - 01.2008
  • As a Consultant I managed more than 1500 global client accounts
  • Lead and managed a team of 3 analysts to work as ‘Credit and Collection Support’
  • Maintained day to day communication with all leading clients towards credit, collection, and reconciliation process, queries and resolving relevant issues
  • Sustained cooperation and liaison with senior management towards all disputes and issues within the department or with the clients
  • Produced DSO, AR, COA, and month end report and reviewed the different reports and follow up with any upcoming credit issue
  • Coordinated with senior management to determine ’Collection and Reconciliation Strategies’ and projecting the accounts for 3rd party collection
  • (Legal) and or reserve/ write off / Bad Debt
  • Reviewed the ‘Credit Bureau’ report and financials for customer to determine the credit and financial status
  • Assigned client accounts on hold in terms of Past due issue
  • Reviewed monthly reports with senior management and helped them to achieve the month end target.
  • Mentored junior consultants, fostering professional growth and building strong team dynamics.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
  • Negotiated contracts and agreements with vendors, securing favorable terms for the company.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Credit and Collection Team Lead

TTE Technology, RCA
01.2005 - 01.2007
  • Collection, Account Receivable
  • Managed responsibility for ‘Import & Export, Letter of Credit’
  • Managed team for ‘Credit, Collection and A/R’ for USA and Canadian businesses
  • Managed a team of 4 ‘Credit Associates’ in Canada and USA
  • Reviewed the credit files to Issue ‘Credit Line’ for the new customers
  • Monitored and Controlled the debts and collection process in US and Canada
  • Assisted the CFO to determine the strategy regarding ‘Credit and Collection’ process and policy
  • Analysed credit bureau reports for all existing and new customers to reduce the credit risk.
  • Measured and determined the ‘Bad Debt’ and follow up with 3rd party ‘Collection Agency’
  • Trained and arranged weekly/monthly teaming to update collection and credit status
  • Attended meeting with senior management to update collection status
  • Dealt with customer for disputes and issues all over Canada
  • Assisted senior management to determine a new ‘Collection and Reconciliation Policies’
  • Presented the DSO report towards all collection activities
  • Determined the ‘Credit Status’ for specific customers
  • Coordinated with billing department
  • Reconciled accounts for deductions and credit.
  • Assisted in the development of new policies and procedures, ensuring the collections department adhered to best practices and regulatory requirements.
  • Developed training programs to improve the skillset and knowledge base of the collections team.
  • Reduced outstanding debts through effective negotiation and timely follow-ups with delinquent customers.

Education

Certificate of Credit Professional (CCP), Credit Management, Management Information System, Corporate Accounting -

Canadian Credit Institute
2017

Master - Business Administration

Washington International University
2006

PMP -

Project Management Institute of USA
2023

SAP FICO Training of SAP Finance, AR, GL, Asset, and Controlling -

Mississauga Institute Technology
2014

Information system management -

University of Concordia
2003

Skills

  • Credit Analysis Collection Process
  • Reconciliation Team Management
  • Cash Flow Management Bad Debt Analysis / FDCPA
  • Bankruptcy Deduction Analyzing
  • Leadership Consumer/Public Relation
  • Revenue Collection A/R Management
  • Compliance/Regulation Billing and Invoicing
  • Conflict resolution techniques
  • Performance metrics evaluation
  • Legal Compliance Awareness
  • Goal Oriented Approach

Languages

English
Full Professional

Timeline

AR and Collection Manager

Weir Minerals
03.2023 - Current

Senior Credit and Collection Manager

Canerector
01.2021 - 03.2023

Senior Credit Collection and Master Data Consultant

ERCO World Wide
01.2015 - 11.2021

Credit and Collection Supervisor

Paper Excellence
04.2014 - 10.2014

Consultant

PepsiCo
12.2013 - 04.2014

Collection Supervisor

Raymond and Johnston Equipment
01.2009 - 01.2013

Sr. Collection Consultant (Contractor)

TSX Group
01.2007 - 01.2008

Credit and Collection Team Lead

TTE Technology, RCA
01.2005 - 01.2007

Certificate of Credit Professional (CCP), Credit Management, Management Information System, Corporate Accounting -

Canadian Credit Institute

Master - Business Administration

Washington International University

PMP -

Project Management Institute of USA

SAP FICO Training of SAP Finance, AR, GL, Asset, and Controlling -

Mississauga Institute Technology

Information system management -

University of Concordia

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Narayan Dutta