Tammy Marzano
Sherwood Park,AB
Summary
Adaptable staff leader & team player with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking, collaborative leader with dedication to partnering with coworkers & management to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with co-workers and customer in fast-paced settings. Quick learner and always eager to learn new skills and trainings.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Tim Hortons
11.2021 - 11.2023
- Supervised a team of 20+ employees in a fast food setting; delegated daily tasks, monitored progress, assisted where needed, provided constructive feedback, coaching and mentoring
- Utilized leadership techniques to motivate fellow team members to contribute to their personal success
- Focused on guest satisfaction, as a top priority; handled customer concerns with grace and humility, creating a valued customer service experience
- Adhered to company policies and operational standards, ensured staff also followed guidelines
- Interviewed, onboarded new hires; conducted inventory, ordering, refunds, voids, merchandising, training and leadership calls, performed audits, meeting and exceeding profit margins
- Built positive rapport and relationships with guests, staff and management alike
- Increased sales through effective merchandising strategies and targeted promotions
- CAMP DAY & Smile Cookie Leader, organizing a fun atmosphere to bring in large donations
Dietary Aide
Marian Hill Inc
01.2021 - 10.2021
- Prepared meals and snacks with attention to dietary restrictions, allergies and special diets
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Reduced food waste through careful portioning, inventory management.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
Personal Support Worker & Dietary Aid
Bonnechere Manor
06.2004 - 09.2010
- Provided care to residents in a long-term care setting; assisted with activities of daily living
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Collaborated with other healthcare professionals to develop customized care plans for individual patients.
- Monitored patient health status regularly, reporting and recording any changes to the appropriate medical staff.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
Telemarker
Milford Marketing
01.2002 - 01.2004
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Education
Ontario Occupational Health And Safety Certified
OHSA Green Book Certified
Ottawa, ON01.2023
JHSC
Joint Health And Safety Certified
Ottawa, ON01.2023
WHMIS
City of Ottawa
Ottawa, ON01.2023
Personal Support Worker
Loyalist College of Applied Arts And Technology
Bancroft, ON2009
Food Safety Worker
Loyalist College of Applied Arts And Technology
Belleville, ON2004
Safe Food Handlers
City of Ottawa
Ottawa, ON2002
Skills
- A valuable team player; I work equally well both independently and with a team
Excellent clear communicator both verbal and written; respectful and professional
Deliver quality service; compassionate, personable & outgoing, get along well with others
Highly organized and proficient, I effectively complete multiple tasks in a timely manner
Positive energy, enthusiastic & goal-oriented person; strive to create a safe work environment Strong leadership; forward thinker, problem-solving and troubleshooting techniques
Languages
English
Elementary
Timeline
Assistant Manager
Tim Hortons
11.2021 - 11.2023
Dietary Aide
Marian Hill Inc
01.2021 - 10.2021
Personal Support Worker & Dietary Aid
Bonnechere Manor
06.2004 - 09.2010
Telemarker
Milford Marketing
01.2002 - 01.2004
Ontario Occupational Health And Safety Certified
OHSA Green Book Certified
JHSC
Joint Health And Safety Certified
WHMIS
City of Ottawa
Personal Support Worker
Loyalist College of Applied Arts And Technology
Food Safety Worker
Loyalist College of Applied Arts And Technology
Safe Food Handlers
City of Ottawa
Similar Profiles
Chidumebi IwuohaChidumebi Iwuoha
Sales Associate at Tim HortonsSales Associate at Tim Hortons
Teniola LadeneganTeniola Ladenegan
Team Member at Tim HortonsTeam Member at Tim Hortons
MOHAMED SAADMOHAMED SAAD
Team Member at Tim HortonsTeam Member at Tim Hortons
Madison DaviesMadison Davies
Team Member/Supervisor at Tim HortonsTeam Member/Supervisor at Tim Hortons
Benjamin Gaudet-DykeBenjamin Gaudet-Dyke
Pipefitter at Edmonton ExchangerPipefitter at Edmonton Exchanger