Karen Lane
Customer Service
New Germany,NS
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated through roles at companies like Walmart. Skilled in customer needs assessment and maintaining professionalism under pressure. Excelled in creating positive environments and resolving complaints efficiently, significantly improving client engagement and retention.
Overview
34
34
years of professional experience
Work History
Customer Service
Walmart
05.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
Patient Services Representative
Sykes Assistance Services (telehealth Ontario
01.2013 - 07.2020
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
Customer Service Representative
Bradford Exchange
01.2008 - 01.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
School Bus Driver
Lewis Bus Lies
09.1996 - 06.2003
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Owned and Operated My Own Variety Store
MR Magazine
01.1991 - 01.2003
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
Education
Medical Office - Medical Office Assistant
Trios College
London, ONPSW - Nursing
Fanshawe College of Applied Arts And Technology
London, ONSkills
- Customer Engagement
- Online chat and email
- Call center experience
- Appointment Coordination
- Payment management
- Customer Retention
- Customer Needs Assessment
- Customer Service
- Calm and Professional Under Pressure
Languages
English
Native or Bilingual
Timeline
Customer Service
Walmart
05.2023 - Current
Patient Services Representative
Sykes Assistance Services (telehealth Ontario
01.2013 - 07.2020
Customer Service Representative
Bradford Exchange
01.2008 - 01.2013
School Bus Driver
Lewis Bus Lies
09.1996 - 06.2003
Owned and Operated My Own Variety Store
MR Magazine
01.1991 - 01.2003
Medical Office - Medical Office Assistant
Trios College
PSW - Nursing
Fanshawe College of Applied Arts And Technology
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