Terali Croke
Timmins,ON
Summary
Dynamic hospitality professional with a proven track record at Holiday Inn Express Hotel, excelling in guest satisfaction and effective communication. Skilled in prioritizing tasks and engaging with guests to enhance their experience. Committed to maintaining high standards of cleanliness and safety while fostering a welcoming environment.
Overview
2017
2017
years of professional experience
Work History
Breakfast Bar Attendant
Holiday Inn Express Hotel
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Assisted wait staff with timely food delivery and guest requests.
- Engaged in suggestive selling and other sales techniques.
- Answered customer questions about food and beverage items and assisted with menu selections.
Housekeeping
Days Inn Hotel
06.2013 - 05.2016
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Performed housekeeping on rig floor by cleaning equipment and removing debris from rig stairs.
- Accepted responsibility for maintenance and necessary housekeeping duties of classroom and common use areas.
- Followed sanitation and good housekeeping practices.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Followed company safety rules, lock-out tag-out procedures and good housekeeping practices.
Housekeeping Room Attendant
Super 8 Hotel
05.2008 - 05.2015
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Education
Personal Support Worker
Cambrian College of Applied Arts And Technology
Greater Sudbury01-2003
Skills
Guest satisfaction
Written communication
Serve customers
Professionalism
Task prioritization
Languages
English
Full Professional
Timeline
Housekeeping
Days Inn Hotel
06.2013 - 05.2016
Housekeeping Room Attendant
Super 8 Hotel
05.2008 - 05.2015
Breakfast Bar Attendant
Holiday Inn Express Hotel
Personal Support Worker
Cambrian College of Applied Arts And Technology