Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sasha Campbell

St. Catharine’s,Canada

Summary

Experienced team member with expertise in Power BI, CRM, QuickBooks, and Microsoft Excel, among other software. Demonstrated success in customer conversion and cultivating strong relationships. Meticulous attention to detail and precision in administrative tasks. Proven track record of effective teamwork and delivering productive results with minimal supervision.

Overview

15
15
years of professional experience

Work History

Associate

Accenture
02.2024 - Current
  • Assist and develop marketing strategies with a set of clients in my portfolio.
  • Increased portfolio revenue by 7% last quarter (July-September) and retained portfolio coverage
  • Use of Power BI to analyze data to present actionable results
  • Proactively offer walk through with clients to help enhance their advertising experience
  • Build customer loyalty and retention by delivering excellent marketing experience.

Office Administrative Assistant

Boncore Management
01.2023 - Current
  • Use of Quickbooks for invoicing and accounts receivables, printing of checks
  • Responded to inquiries from potential and existing clients seeking information, while managing 15-20 calls and emails daily
  • Greets incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
  • Provide clerical support to company employees by copying, faxing, and filing documents.
  • Maintain office equipment and supplies, by calling and following up with suppliers

Billing and Customer Service Representative

Jamaica Public Service Co, Ltd
01.2010 - 01.2018
  • Assisted collection department in collection of approximately $5,000,000 (or more) revenue from customers owed to the company per year
  • Ensure inbound calls, online queries and other information from customer contact channels are handled in keeping with the established procedures and timeline
  • Conducted outbound calls to customers in keeping with assigned scheduled targets
  • Prepare daily work plan for collections and/or field work activities in keeping with assigned targets and department objectives

Education

Diploma in Culinary Management -

Niagara College
Niagara-on-the Lake, ON
03.2020

Bachelors of Banking and Finance -

University of Technology
Kingston, Jamaica
05.2010

Skills

  • Salesforce
  • CRM
  • QuickBooks
  • Oracle
  • Microsoft Office
  • Outlook
  • Scheduling and calendar management
  • Database entry
  • Attention to Detail
  • Time Management
  • Upselling and cross-selling
  • Problem-solving
  • Proactive and independent
  • Ability to thrive in fast paced environment

Languages

English
Native or Bilingual

Timeline

Associate

Accenture
02.2024 - Current

Office Administrative Assistant

Boncore Management
01.2023 - Current

Billing and Customer Service Representative

Jamaica Public Service Co, Ltd
01.2010 - 01.2018

Diploma in Culinary Management -

Niagara College

Bachelors of Banking and Finance -

University of Technology

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Sasha Campbell