KIMIA MOKHTARI MARBINI
Richmond Hill,ON
Summary
Motivated Biology student with Research Technician experience, aiming to support the Brain Tumor Research Centre at SickKids. Skilled in project coordination, data analysis, and patient engagement, focusing on craniopharyngioma research improvements. Brings strong software skills, attention to detail, and excellent time management. Committed to maintaining confidentiality and collaborating effectively to meet research standards and goals.
Overview
3
3
years of professional experience
Work History
Research Technician
Sharco Chemical Innovation Inc.
Toronto, ON
11.2023 - Current
- Supporting the execution of research study activities through effective administrative assistance.
- Preparing comprehensive reports summarizing research findings.
- Ensuring research activities conform to protocols and meeting regulatory and institutional guidelines by conducting thorough monitoring.
- Detecting issues with protocols, notifying investigators of these problems, and aiding in resolving these issues through means such as revising protocols.
- Assist in audit preparation and case report form completion, fostering teamwork and constructive collaboration among staff.
- Uphold the privacy of all patient, employee, and hospital data consistently.
Customer Service Representative
UPS
Richmond Hill, ON
08.2022 - Current
- Expertly guide customers through a comprehensive range of services, facilitating informed decision-making and promoting a strong sense of trust
- Efficiently input information into the system and carefully track shipments, guaranteeing smooth processes and exceeding customer expectations for satisfaction
- Engage with head office through phone and email to acquire necessary information and expertly resolve issues for optimal problem-solving
- Answering inbound calls, chats and emails to facilitate customer service
- Developing strong customer relationships to encourage repeat business
- Introduce customers to our online UPS services, promoting the adoption of these digital solutions to enhance their experiences with faster and more efficient service deliver
- Utilized cash registers or POS systems to accept payments made by cash, check, and credit card
- Assisting customers with payment processes, overseeing refunds, and efficiently managing checks for seamless financial transactions.
Graphic Designer
UPS
Richmond Hill, ON
08.2022 - Current
- Engaging with customers to gain insights into their requirements and delivering best product solutions to meet their expectations
- Designing new, on-brand visual elements focusing on concept and messaging
- Producing projects for advertising and informational purposes
- Proficiently employed InDesign and Photoshop to create impactful designs for email blasts, catalogs, posters, and business cards, exceeding customer expectations and driving customer satisfaction.
Customer Service Representative
TIM HORTONS
Richmond Hill, ON
07.2022 - 01.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Facilitated payment processing and provided accurate change while effectively communicating various promotional offers to customers, resulting in increased sales and enhanced customer engagement
- Efficiently managed refund processes, promptly addressing customer requests and ensuring seamless resolution to maintain customer satisfaction
- Proactively expanded the menu by introducing a variety of new and enticing products, leveraging effective sales techniques to promote customer interest and boost sales revenue.
English Language Teacher
ITALKI
Richmond Hill, ON
07.2021 - 07.2022
- Used varied instructional resources and tools to strengthen English language skills
- Developed and implemented activities and lessons to improve vocabulary and sentence structure
- Administered timed reading, writing, speaking and comprehension exams to students.
Education
HONOURS BSC BIOLOGY -
York University
Skills
- Proficient in critical thinking and adept at rapid learning
- Building Customer Trust and Loyalty
- Highly detail-oriented and a multi-tasker
- Great Computer skills such as Microsoft Office, Photoshop, Illustrator, InDesign and Internet
- Communication in English, Farsi, and Dari
- Data Collection
- Time Management
Affiliations
Keele Campus Representative, Bright Future Dentists - York University, 04/2023, Current
Coordinating student events aimed at facilitating their success on the pathway to dental school while providing assistance and support. Introducing and promoting a university club, showcasing the diverse opportunities it offers to students, particularly in their pursuit of dental school.
Director of Design, Mithara Club- York University, 04/2023, Current
Creating social media-friendly content from our club's research on skin conditions, aimed at educating the public about various dermatological issues.
Timeline
Research Technician
Sharco Chemical Innovation Inc.
11.2023 - Current
Customer Service Representative
UPS
08.2022 - Current
Graphic Designer
UPS
08.2022 - Current
Customer Service Representative
TIM HORTONS
07.2022 - 01.2023
English Language Teacher
ITALKI
07.2021 - 07.2022
HONOURS BSC BIOLOGY -
York University
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