Summary
Overview
Work History
Education
Skills
projects
Languages
Timeline
Generic

Aradhya Sinha

Kitchener,ON

Summary

A natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

3
3
years of professional experience

Work History

CUSTOMER RELATION MANAGER

Oswaal Books
01.2022 - 12.2022
  • Led team of five to successfully resolve customer escalations
  • Achieved 90% customer satisfaction and received great feedback after surveys.
  • Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

PHONE BANKING OFFICER

Axis Bank
02.2021 - 12.2021
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Resolved customer queries and sold insurance and credit card offers.
  • Handled over 120 incoming telephone calls, emails, and chat requests while maintaining AHT of less than 8 minutes.

Marketing Field Executive

Netambit, Gpay
01.2020 - 11.2020
  • Worked for Google Pay in India as an activation partner
  • Assisted in resolving issues for customers regarding Google Pay in India

Education

Post Graduate Diploma - Strategic Global Business Management

Conestoga College
Kitchener, ON
08.2024

BBA -

Guru Gobind Singh Indraprastha University
Delhi, India
07.2021

Skills

  • Sales
  • Team management
  • Verbal and written communication
  • Data analysis
  • Problem-solving
  • Proficiency in Microsoft
  • Office (Word, Excel, PowerPoint)
  • Workforce planning
  • Sales Forecasting
  • Customer Service
  • Customer Relations
  • Strong Work Ethics
  • Quality Assurance
  • CRM software proficiency
  • Workload Management

projects

Global Business Plan

Contributed to developing an export business plan for a company expanding into a new country, including market analysis, defining marketing strategies, designing operational and HR plans, and evaluating financial aspects for successful international expansion.

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

CUSTOMER RELATION MANAGER

Oswaal Books
01.2022 - 12.2022

PHONE BANKING OFFICER

Axis Bank
02.2021 - 12.2021

Marketing Field Executive

Netambit, Gpay
01.2020 - 11.2020

Post Graduate Diploma - Strategic Global Business Management

Conestoga College

BBA -

Guru Gobind Singh Indraprastha University

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Aradhya Sinha