Sushmita Karki
Scarborough, Toronto
Summary
Highly motivated and detail-oriented Guest Attendant with more than 2 years of experience in maintaining cleanliness and guest satisfaction in the hospitality industry. Proven ability to prepare rooms, clean, replenish supplies, and respond to guest requests. Adept at using cleaning equipment, performing deep cleaning tasks, and ensuring hotel standards are met. Committed to delivering an excellent guest experience while maintaining a safe, clean, and welcoming environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Room Attendant
Hotel Dwarika
Kathmandu, Nepal
03.2022 - 09.2024
- Cleaned and serviced assigned rooms or areas according to established standards, including making beds, dusting, vacuuming, and sanitizing bathrooms to ensure guest satisfaction
- Removed trash, cleaned kitchen areas, and maintained cleanliness of appliances like refrigerators, coffee makers, and glassware
- Notified supervisor once service was complete to prepare rooms for sale or occupancy, ensuring prompt turnover
- Reported rooms unable to be serviced to the supervisor following standard procedures, ensuring transparency and proper communication
- Addressed and resolved guest complaints or special requests by taking corrective action and ensuring complete satisfaction
- Monitored and controlled supplies and amenities, minimizing waste and ensuring proper inventory management in the housekeeping department
- Maintained a neat and organized linen cart, ensuring supplies were ready for use while maintaining cleanliness and order
- Ensured the security of issued equipment, keys, and supplies, reporting any discrepancies or issues immediately to the supervisor
- Reported lost and found items in accordance with hotel procedures, ensuring proper documentation and handling
- Collaborated daily with other departments to ensure the quality and efficiency of services, promoting teamwork
- Assisted with deep cleaning projects, contributing to seasonal cleaning tasks or special requests
- Regularly performed turndown duties to enhance the guest experience, maintaining a high standard of cleanliness
Education
Bachelor’s - business administration
KIST College
01.2024
Skills
- Attention to Detail
- Communication Skills
- Customer Service
- Teamwork
- Adaptability
- Problem-Solving Skills
- Organizational Skills
- Time Management
- Basic reading, writing, and math skills
Certification
Smart Serve, 01/01/25, 12/31/29
Availability
Full time
References
References available upon request.
Timeline
Room Attendant
Hotel Dwarika
03.2022 - 09.2024
Bachelor’s - business administration
KIST College
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