Michelle Lopez
Ontario
Summary
Energetic and reliable professional with 6+ years of customer service, retail, and medical office experience. Skilled at multitasking in fast-paced environment, solving problems on the spot, and supporting team members. Eager to bring leadership,organization, and a positive attitude to a high-energy role.
Overview
4
4
years of professional experience
Work History
Sales Associate
LA Police Gear
07.2022 - Current
- Maintained knowledge of current inventory and promotions to support sales initiatives.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Medical Assistant
Clínica Médica Familiar
02.2025 - 04.2025
- Administered patient care, including vital sign measurement and medical history documentation.
- Streamlined appointment scheduling processes to enhance patient flow and satisfaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Receptionist
Holt Chiropractic Clinic
10.2024 - 01.2025
- Assisted in training new reception staff on office protocols.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Team Member
Jack in the Box
11.2022 - 02.2023
- Delivered friendly , high volume customer service in a fast paced environment
- Assisted team members to maintain efficient workflow during busy hours
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Independent Crew Member
Cherry Chills
07.2021 - 10.2022
- Provided exceptional customer service by greeting and assisting guests promptly.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Operated kitchen equipment efficiently while following safety and sanitation protocols.
- Collaborated with team members to ensure smooth service during peak hours.
Education
Certificate - Medical Assistant
UEI
Ontario, CA11-2025
Skills
- Effective team collaboration
- Strong ability to manage multiple tasks
- Effective troubleshooting skills
- Timely and dependable
Languages
English
Full Professional
Timeline
Medical Assistant
Clínica Médica Familiar
02.2025 - 04.2025
Medical Receptionist
Holt Chiropractic Clinic
10.2024 - 01.2025
Team Member
Jack in the Box
11.2022 - 02.2023
Sales Associate
LA Police Gear
07.2022 - Current
Independent Crew Member
Cherry Chills
07.2021 - 10.2022
Certificate - Medical Assistant
UEI