Lilian Michael
Kitchener
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Creative Designer
LIL Fashions Place
02.2019 - 04.2024
- Transformed ideas into beautiful designs used in identity branding for my clients satisfaction in the fashion industry.
Customer Service Team Leader
Polaris Bank
01.2014 - 12.2018
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Customer Service Representative
Skye Bank
02.2012 - 02.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Business Administration
University of Abuja
Abuja,Nigeria02.2014
Skills
- Strong Communication Skills
- Innovative Mindset
- Collaborative Team Player
- Content Creation Expertise
- Social Media Design Experience
- Team Management
- Complaint resolution
- Data Management
- Feedback Delivery
- Administrative Support
- Customer Service
Languages
English
Full Professional
Certification
- Social Media and Digital Marketing, chartered institute of social media and digital marketing - 2023
Timeline
Creative Designer
LIL Fashions Place
02.2019 - 04.2024
Customer Service Team Leader
Polaris Bank
01.2014 - 12.2018
Customer Service Representative
Skye Bank
02.2012 - 02.2013
Bachelor of Science - Business Administration
University of Abuja
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