Miranda Ricard
Toronto,ON
Summary
Accomplished in delivering exceptional customer service and managing high-volume dining in a variety of different serving environments. I excel in customer service prioritization and suggestive selling. Proficient in POS operations, food running and customer service I consistently enhance dining experiences while maintaining operational excellence.
Overview
9
9
years of professional experience
Work History
Server
Mazaj Lounge
01.2019 - 09.2019
- Cultivated warm relationships with regular customers.
- Served food, beverages and hookah promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Bartender
Citizen Nightclub
01.2019 - 09.2019
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Senior Service Attendant (Server)
Via Rail
02.2016 - 09.2016
- Certified for alcohol service across all provinces.
- Provided high-end dining experience on board cross-Canada trains.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously on moving trains without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
C&G Diner
05.2010 - 03.2012
- Cultivated warm relationships with regular customers.
- Assisted in food and beverage preparation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Digital Marketing & E-Commerce
Google Coursera
Toronto, ON2024
Fashion Design And Production
Toronto Film School
Toronto, ON2021
High School Diploma -
Collège Béliveau
Winnipeg, MB2012
Skills
- Exceptional customer service
- High-volume dining
- Service prioritization
- Suggestive Selling
- Dining area maintenance
- Point of sale operation
- Smart Serve Certified
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Limited Working
Timeline
Server
Mazaj Lounge
01.2019 - 09.2019
Server/Bartender
Citizen Nightclub
01.2019 - 09.2019
Senior Service Attendant (Server)
Via Rail
02.2016 - 09.2016
Server
C&G Diner
05.2010 - 03.2012
Digital Marketing & E-Commerce
Google Coursera
Fashion Design And Production
Toronto Film School
High School Diploma -
Collège Béliveau
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