Navdeep Sidhu
Brampton,ON
Summary
Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace.
Overview
6
6
years of professional experience
Work History
Sandwich Artist
SUBWAY
09.2023 - 11.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Assisted customers in choosing menu items by providing food complementing information.
Crew Member
Tim Hortons
11.2023 - 06.2024
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
Supervisor
Pizza Pizza
08.2022 - 09.2023
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Operated cash register and accurately processed payments,returns and exchanges.
- Performed opening and closing procedures such as cash register, restocking and cleaning.
- Build and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service by greeting customers and offering assistance.
- Developed strong customer service skills by providing efficient and accurate service.
Assistant Manager
Dairy Queen Grill & Chill
01.2020 - 05.2022
- Trained new employees in product knowledge, customer service protocols, cash handling procedures and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Scheduled equipment cleanings,maintenance and repairs and ordered new equipment.
- Making cake orders and helping in drive thru and grill and at front as well.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
Cashier
Osmow's
05.2019 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Tourism And Hospitality Management
Grant Macewan University
Edmonton, Canada12.2020
Skills
- Quality Standards
- Customer Service
- Multitasking
- Training and Development
- Excellent Communication
- Fast Paced Worker
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Crew Member
Tim Hortons
11.2023 - 06.2024
Sandwich Artist
SUBWAY
09.2023 - 11.2024
Supervisor
Pizza Pizza
08.2022 - 09.2023
Assistant Manager
Dairy Queen Grill & Chill
01.2020 - 05.2022
Cashier
Osmow's
05.2019 - 09.2019
No Degree - Tourism And Hospitality Management
Grant Macewan University
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