Sonet Benny

Windsor, Ontario

Summary

Trained in technical support and customer service. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.

Overview

years of professional experience

Work History

Technical Support

Sutherland Global Services

09.2020 - Current

Answer phones and responds to customer request
Identify, research and resolve technical customer issues as trained
Diagnose, troubleshoot and resolve basic to advanced technical concerns

Accountant Assistant

Jaks Associates & Chartered Accountants

05.2017 - 07.2018

Book-Keeping and preparing financial accounts
Compute tax and prepare tax returns
Report to Manager and assist with various accounting functions

Education

Diploma in Hospitality Management

St Clair College

Windsor

08.2020

Degree in Commerce

Kannur University

Kerela, India

03.2017

Skills

Active Listening
Problem-solving abilities
Critical Thinking

Customer service-focused
Computer Skills
Decision-making skills

Timeline