Faran Leake
Scarborough,ON
Summary
Reliable and efficient customer service professional with 2 years experience providing clear,practical support in fast paced,high-demand environments.Skilled in resolving customer issues quickly,maintaining a positive attitude.known for excellent communication and strong problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Customer Service
Faran
Ethiopia, Addis Abeba
01.2020 - 12.2023
- Provided excellent customer service to all guests.
- Assisted customers and provided excellent customer service.
- Provided customer service assistance as needed.
- Managed customer service issues during night shifts.
- Managed a team of 10+ Customer Service Representatives ensuring they provided excellent customer service at all times.
Education
Graduate Certificate - Psw
Computer College
Toronto, ON11-2024
High School Diploma -
Haley Secondary School
Eritrea,Asmera07-2018
Skills
Excellent communication
Fast learning
Quick problem resolution
Clear and direct communication
Teamwork
Active listening
Patience
Positive attitude
Taking responsibility
Time management
Customer service understanding
Languages
English
Full Professional
Amharic
Full Professional
Tigrinya
Native/ Bilingual
Timeline
Customer Service
Faran
01.2020 - 12.2023
Graduate Certificate - Psw
Computer College
High School Diploma -
Haley Secondary School
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