As a professional focused on client and personal success, I have seven years of experience in the implementation industry. I have always been dedicated to adding value through technology and software. I use my strong background in business requirement gathering, implementation, client-facing, and leadership to help my team reach their goals. I have successfully planned, kicked off, and implemented multiple projects, led teams, and mentored many employees. I have built and maintained strong relationships throughout my career.
· Create a backlog of required tasks and prioritize what the team should focus on first
· Document user stories that capture the requirements of new functionality
· Run weekly stand-up meetings to keep track of the team’s progress towards goals
· Experience working in agile and waterfall environments
· Successfully manage several projects simultaneously and maximize team efficiency
· A first point of contact for answering questions on the Casper application
· Conduct walkthroughs with clients to demonstrate new functionality
· Experience taking the lead in requirement sessions with key stakeholders
· Perform a gap analysis on systems, processes and procedures as required for the project
· Communicate to management the status of the project throughout its lifecycle
· Assess the QE test results to see if they are accurate before proceeding to UAT
· Participate in all phases of the SDLC to ensure successful delivery of project
· Update product handbooks and user guides to capture all the latest features
· Define and create system requirements that meet client expectations
· Created BPMN diagrams to help developers better understand system processes
· Created QA test scenarios to ensure the new system upgrade ran smoothly
· Work closely with business to understand the project scope