Lheric Mae Cato
Victoria,BC
Summary
Proficient in keeping employees on task, maintaining food safety and meeting productivity goals in fast-paced environments. Organized, hardworking and diligent food service professional motivated to exceed objectives. Efficient professional with several years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success. Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Subway
Victoria, British Columbia
02.2023 - Current
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Delivered food prep training so that employees could effectively feed staff personnel.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Adhered to company food, safety, quality and sanitation policies.
- Investigated and resolved customer complaints concerning food quality and service.
Front of House Manager
TGI Friday's
Kuwait City, Kuwait
06.2011 - 01.2023
- Greeted customers and addressed their needs in a friendly and professional manner.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Monitored dining room cleanliness and tidiness at all times.
- Provided support to servers when needed during busy periods or peak hours.
- Checked quality of food before it was served to customers.
- Resolved customer complaints in a professional manner.
- Performed daily opening and closing duties such as setting up registers, counting money.
Education
Associate in Hotel & Restaurant Management
Metro Business College
Philippines04-2005
Skills
- Staff Leadership
- Quality assurance policies
- Point of sale systems
- Cost Control
- Food Preparation
- Staff Supervision
- Promotions management
- Inventory Management
- Employee Scheduling
- Ordering Supplies
- Kitchen staff coordination
Certification
• Friday’s Service Style Leadership Workshop – Kuwait 2015
• Leadership That Rocks – Kuwait 2015
• International Friday’s Food Safety Management – Kuwait 2014
• Personal Quality “The Need to the Modern Time” -Philippines 2004
Timeline
Food Service Supervisor
Subway
02.2023 - Current
Front of House Manager
TGI Friday's
06.2011 - 01.2023
Associate in Hotel & Restaurant Management
Metro Business College
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