Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

MEET PAREKH

Etobicoke,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Routes Car Rental
09.2023 - 01.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Answered constant flow of customer calls with minimal wait times.

Corporate Manager

Panago Pizza
05.2023 - 09.2023
  • Increased overall business efficiency by streamlining processes and implementing innovative corporate strategies.
  • Managed cross-functional teams for successful project completion, resulting in improved company performance.
  • Developed strategic partnerships with external stakeholders to drive business growth and market expansion.
  • Implemented cost-saving measures through effective budget management, reducing overhead expenses and increasing profitability.
  • Collaborated with executive leadership to develop long-term corporate goals and implement actionable plans to achieve them.
  • Oversaw financial reporting activities, ensuring accuracy and compliance with regulatory requirements while identifying areas for improvement.

Sales Associate

Princess Auto
01.2023 - 05.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

General Manager

Papa John's Pizza
09.2018 - 01.2023
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Education

Diploma - HEALTH & FITNESS PROMOTION

Niagara College
Welland, ON
08.2020

Skills

    • Appointment Scheduling
    • Information Security
    • Scheduling
    • Account Updating
    • Paperwork Processing
    • Report Generation
    • Complaint Resolution
    • Product Knowledge
    • Data Entry
      • Consultative Sales
      • Call Management
      • Credit Adjustments
      • POS Systems Expert
      • Customer Education
      • Complaint Handling
      • Microsoft PowerPoint
      • Customer Service

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Punjabi
Full Professional

Certification

FOOD HANDLER CERTIFICATE

G LICENCE


Timeline

Customer Service Representative

Routes Car Rental
09.2023 - 01.2024

Corporate Manager

Panago Pizza
05.2023 - 09.2023

Sales Associate

Princess Auto
01.2023 - 05.2023

General Manager

Papa John's Pizza
09.2018 - 01.2023

Diploma - HEALTH & FITNESS PROMOTION

Niagara College

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