Dhavalkumar Patel

Inspected Products for proper functionality. Drop-shipped missing items to complete orders. Inspected products for fraud.

• Repaired faults, reassembled products and completed additional tests.
• Increased customer satisfaction by resolving customer service issues.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
• Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards or quality levels.
• Repaired malfunctions, reassembled items and performed final tests.
• Noted changes during testing in project documentation.
• Learned new testing methods through continued education and research.
• Assigned and marked items with grades and official acceptance or rejection status.
• Checked software programs for usability, functionality and design issues.

Remotely repaired ECOAtm machines and assisted customers remotely via live remote connection. Deployed Field Technicians to ECOAtm machines for more escalated scenarios and assisted via remote in repair of ECOAtm machines.

• Completed all job reports and logs immediately following service calls.
• Executed diagnostics, troubleshooting and evaluations on EcoAtm machines
• Utilize control mechanisms or hands-on procedures to operate machines.
• Perform complex mechanical alignments and calibration of equipment to quality standards.
• Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
• Worked from complex and detailed manufacturing documentation and verbal instructions.
• Supplied production data to field operators, technicians, engineers and supervisors.
• Tested components, assemblies and systems to diagnose problems.
• Inspected and repaired program systems and components.
• Set up, configured and monitored safety equipment for use by technical personnel.
• Interpreted equipment manuals and manufacturer instructions to install and troubleshoot devices.
• Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
• Prepared operational reports and provided information to supervisors.
• Maintained repair status in spreadsheets used in production department quality review meetings.
• Assembled parts using bolts, screws, speed clips, rivets and other fasteners.
• Delivered knowledge of design techniques, tools and principles involved in production of precision technical plans, blueprints, drawings and models.
• Monitored and logged all parts and devices used on each service call.

• Configured hardware, devices and software to set up work stations for employees.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Collaborated with outside departments to implement system-wide improvements.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Helped streamline repair processes and update procedures for support action consistency.
• Monitored efficiency and safety of prototype equipment during field testing task before, during and after setup.
• Compiled, processed and analyzed test data and results to improve product quality.
• Closely monitored prototype equipment for functionality and efficiency based on diagrams, inspections and work reports.
• Documented repair processes and helped streamline procedures for future technical support actions.
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Configured new employee work stations, including all hardware, software and peripheral devices.
• Updated software versions with patches and new installations to close security loopholes and protect users.
• Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
• Removed malware and viruses from laptops and desktop systems using specialized software.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Worked with external departments to affect prototype improvements.
• Observed system functioning and entered commands to test different areas of operations.