Kaitlynn O’Donnell
White Rock,B.C.
Summary
A passionate team-player seeking a position as a Retail Salesperson where excellent customer service skills and expertise in handing cash will be utilized to contribute to the smooth functioning of the store. Multi-talented Sales Clerk focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers.
Overview
11
11
years of professional experience
Work History
Sales Associate
QE Home L Quilts Etc
08.2024 - 02.2025
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Assistant Manager
SoftMoc
10.2019 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Clerk
Old Navy
05.2014 - 12.2014
- Responsible for providing a positive shopping experience to customers; swapping out and changing displays and inventory, monitoring inventory and opening and closing the store
- Kept front check out area clean and organized for efficient service.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Coordinated smooth front office operations to effectively serve more than twenty20 clients each day.
Customer Service Clerk
Fairweather
10.2013 - 12.2013
- In addition to meeting customer needs, I was responsible for making bank deposits, cashiering, stocking and rotating clothes, monitoring inventory as well as opening and closing the store
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Front Counter Cashier
McDonald’s
09.2013 - 12.2013
- Responsibilities included taking orders, cashiering, stocking product, maintaining workstation and store cleanliness
- Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
- Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure
Education
Skills
- Detail Oriented
- Strong communications skills
- Cash handling accuracy
- Bank deposits
- Complaint handling
- Sales closing
- Refunds processing
- Inventory Control procedures
- Stocking and rotating merchandise
- Display design
- Opening and closing store
- Flexible Schedule
References
- Old Navy, Bill Jobse, Manager, 1-403-288-8002
- Fairweather, Aisha Teller, Manager, 604-514-3058
- McDonald’s, Jemma Kishmin, Manager, 604-514-1825
- QE Home Bresilda "Bless" Tulay, 1(514) 349-8799
Timeline
Sales Associate
QE Home L Quilts Etc
08.2024 - 02.2025
Assistant Manager
SoftMoc
10.2019 - 12.2022
Customer Service Clerk
Old Navy
05.2014 - 12.2014
Customer Service Clerk
Fairweather
10.2013 - 12.2013
Front Counter Cashier
McDonald’s
09.2013 - 12.2013
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