Parvinderjit Kaur
KITCHENER,ON
Summary
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Wendy's
04.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed staff hiring, training and supervision.
- Cultivated professional working relationships with peers and supervisors.
Associate
Walmart
11.2021 - 02.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
Education
BBA - Human Resources Development
Lambton College of Applied Arts And Technology
Mississauga, ON12-2022
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Conflict resolution techniques
- Schedule management
- Business administration
- Search engine optimization
- Goal setting and tracking
Languages
English
Full Professional
Timeline
Shift Supervisor
Wendy's
04.2023 - Current
Associate
Walmart
11.2021 - 02.2023
BBA - Human Resources Development
Lambton College of Applied Arts And Technology
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