ULIANA VELYCHKO
Toronto,Canada
Summary
Ambitious and motivated professional with over 8 years of experience driving sales and profitability through innovative strategies. Proven track record in operations, customer service, revenue growth, and vendor sourcing. Confident in my ability to contribute to the success of a company, team, or organization, I am eager to bring my diverse skill set to make a meaningful impact in the workplace.
Overview
8
8
years of professional experience
Work History
Server
Earls Restaurant
09.2025 - Current
- Trained and mentored new servers on menu knowledge and customer service techniques.
- Consistently delivered exceptional dining experiences through attentive service and effective communication.
- Collaborated with kitchen staff to ensure timely food delivery and resolution of any issues.
- Managed multiple tables simultaneously, prioritizing tasks to enhance efficiency during peak hours.
Server/Bottle Server
FYE
09.2025 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Managed cash register operations, ensuring accurate transactions and balancing drawers.
- Trained new staff on menu offerings and service protocols to enhance team performance.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
Senior Operations Manager
Honeycomb Hospitality/ Myth Restaurant
01.2023 - 02.2024
- Directed restaurant operations, boosting sales targets by 15% and improving KPIs through a comprehensive communication model, ensuring efficiency and excellence in service.
- Reduced restaurant costs by 10% through effective budget management and resource optimization, while identifying growth opportunities and driving operational improvements.
- Proactively addressed service needs, complaints, and special requests, boosting customer satisfaction by 25%. Strengthened client relationships through engagement meetings.
- Recruited, trained, and developed a team of over 30 high-performing staff members, leading to a 40% reduction in turnover and an increase in employee retention. Enhanced hiring processes to attract top talent.
- Sourced, negotiated, and maintained relationships with over 20 suppliers, achieving a 5% reduction in costs and ensuring consistent quality and cost-effectiveness.
Restaurant Manager
Liberty Entertainment / Cibo Restaurant
01.2023 - 01.2023
- Directed all restaurant operations, including staff scheduling, sales analysis, and inventory management, while improving seating arrangements to reduce wait times by 20%.
- Revamped and optimized menu offerings by overseeing procurement and driving continuous improvements, resulting in enhanced quality and increased guest appeal.
- Fostered a collaborative work environment by encouraging open communication, motivating team members, and instilling a strong sense of ownership and accountability, leading to elevated service standards and increased repeat business.
Operations Manager
Trendfull Company / Joe's Cafe / EL&N
01.2018 - 01.2023
- Collaborated with the board of directors to define core values, set measurable goals, and identify growth opportunities. Managed supplier relations and contracts, and led budget management, reporting, planning, and auditing, achieving a 25% increase in organizational success.
- Streamlined restaurant operations by conducting opening and closing duties, managing staff payroll, and implementing efficient scheduling practices, resulting in a 5% reduction in labor costs and increased efficiency.
- Supported HR in recruiting and developed a high-performance culture by leading and training 150+ staff. Implemented in-house training, incentive plans, and ongoing coaching to enhance productivity and job satisfaction.
Education
Bachelor - Hospitality and Tourism
Ivan Franko National University
Lviv, Ukraine01.2016
Faculty - English/French Philology
Kherson Academic Lyceum
Kherson, Ukraine01.2016
Skills
- Project Management
- Accounting
- Communication
- Exceptional customer service
- Strong work ethic
- Cash handling
- Guest engagement
Language
English
French
Russian
Ukrainian
Timeline
Server
Earls Restaurant
09.2025 - Current
Server/Bottle Server
FYE
09.2025 - Current
Senior Operations Manager
Honeycomb Hospitality/ Myth Restaurant
01.2023 - 02.2024
Restaurant Manager
Liberty Entertainment / Cibo Restaurant
01.2023 - 01.2023
Operations Manager
Trendfull Company / Joe's Cafe / EL&N
01.2018 - 01.2023
Faculty - English/French Philology
Kherson Academic Lyceum
Bachelor - Hospitality and Tourism
Ivan Franko National University