Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Accomplishments
Affiliations
Timeline
Shilpa Samra

Shilpa Samra

Vancouver,BC

Summary

Customer-focused professional with diverse experience across retail, food service, and front desk operations. Known for efficient inventory management, precise cash handling, and outstanding service that consistently meets company standards. Proven track record of reducing shrinkage, enhancing customer satisfaction, and maintaining organized, compliant workspaces. Team player with an eye for detail.

Overview

4
4
years of professional experience
2
2

Certifications

Work History

Sales Floor Associate

Walmart
12.2022 - Current
  • Stock shelves, update 900+ price tags, and resolve customer issues promptly.
  • Provide outstanding customer service and assist customers with their purchases.
  • Manage Inventory and visual merchandising standards while reducing shrinkage by 16%.
  • Adhere to standards and policies for the compliance, standards, calibrations, product rotation, and expiration dates.
  • Accurately process customer orders at the register, ensuring prompt and correct transactions.
  • Handle cash, credit, and other payments, balancing the register at the end of each shift.
  • Answer customer questions regarding flyer items, specials, and pricing.

Crew Member

Hellcrust Pizza
09.2022 - 12.2022
  • Deliver excellent customer service by resolving complaints promptly and ensuring customer satisfaction.
  • Maintain strict quality control by ensuring all menu items meet established standards and are prepared accurately.
  • Maintain cash handling procedures, including register operations, daily deposits, and sales reconciliation.
  • Enforce health, safety, and cleanliness standards, ensuring compliance with food safety regulations.
  • Coordinate equipment maintenance, troubleshoot minor issues, and schedule repairs as necessary.
  • Support in-store marketing initiatives and promotions, encouraging upselling and customer engagement.

Front Desk Executive

Balaji Associates
12.2020 - 04.2022
  • Welcoming and assisting clients, ensuring a professional and inviting office atmosphere.
  • Managing front desk operations, including coordinating lobby displays and keeping the reception area organized.
  • Handling all phone communications, screening and directing calls, taking accurate messages, and providing necessary information.
  • Scheduling and coordinating appointments, meetings, and conference room reservations.
  • Organizing and maintaining accurate records, files, and databases, ensuring data integrity and prompt updates.
  • Preparing and maintaining documents, spreadsheets, and presentations as required.
  • Sorting and distributing incoming mail and packages; preparing outgoing correspondence and arranging courier services.
  • Recording detailed minutes during meetings and transcribing dictations when necessary.
  • Managing office supply inventory, placing orders for essential supplies, and liaising with vendors for timely restocking.
  • Operating and troubleshooting office equipment, including copiers, printers, and phone systems.

Education

Associate of Arts -

Coquitlam College
07.2024

Certificate Course - Computer Applications

Bharat Computer Centre
01.2020

High School -

Punjab School Education Board
03.2018

Skills

  • MS – Excel
  • MS – Word
  • PowerPoint certification
  • Quickbooks certification

Certification

  • Three times President Award Winner, Coquitlam College
  • Fourteen times Student Award Winner, Coquitlam College
  • Library Assistant, Coquitlam College
  • Certified [Job Title], [Company Name] - [Timeframe]

Hobbies and Interests

  • Cooking
  • Gardening
  • Community Services
  • Knitting

Languages

English
Full Professional

Accomplishments

3 times president list award winner

11 times best student award winner

Affiliations

Walmart

Timeline

Sales Floor Associate - Walmart
12.2022 - Current
Crew Member - Hellcrust Pizza
09.2022 - 12.2022
Front Desk Executive - Balaji Associates
12.2020 - 04.2022
Coquitlam College - Associate of Arts,
Bharat Computer Centre - Certificate Course, Computer Applications
Punjab School Education Board - High School,

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Shilpa Samra