VICTORIA KRANTZ
Diamond Bar
Summary
Professional with experience in guest services, prepared for customer-facing role. Strong focus on team collaboration and achieving results. Skilled in communication, problem-solving, and maintaining positive atmosphere. Reliable and adaptable to changing needs.
Overview
4
4
years of professional experience
Work History
Guest Services Associate
Crystal Cove Beach Cottages
08.2024 - Current
- Demonstrate flexibility and adaptability by performing a wide range of responsibilities, from timecard tracking and administrative duties to guest services and housekeeping.
- Provide exceptional customer service by greeting guests warmly and responding promptly to their needs and concerns.
- Manage guest check-in and check-out processes, reservations, and daily inquiries with efficiency and professionalism.
- Support special projects and operational improvements as assigned by leadership.
- Assisted in the development of training programs for new hires, contributing to a skilled workforce dedicated to excellent guest services provision consistently.
Marine Protected Areas Interpretive Specialist
Crystal Cove State Park
06.2023 - Current
- Educate hundreds of visitors weekly on local marine ecology, MPA regulations, and conservation practices.
- Represent Crystal Cove at Orange County Marine Protected Area Council (OCMPAC) collaborative meetings.
- Conduct MPA Watch surveys to document human use within the protected area, and use collected data to inform multiple partnering agencies.
- Utilize Survey123 for statistical data collection and analysis to support program decisions and resource management.
- Develop interpretive content including videos, flyers, and social media campaigns using tools like Canva and Adobe Express.
- Manage administrative documentation, reporting, and software systems for program tracking.
- Oversee and allocate grant-based budgets with full compliance to grant guidelines.
Environmental Educator
Crystal Cove State Park
12.2023 - Current
- Present educational programs centered on natural resources with a conservation focus.
- Deliver programs through various platforms : in person (school talks, community center education programs, library talks) and virtually (Zoom programs, live broadcasts).
- Collaborate with staff members such as lifeguards, law enforcement, and more to plan special events like lectures, workshops, and other activities.
- Organize public outreach campaigns via social media channels to promote awareness of Crystal Cove State Park’s initiatives and activities.
PARK AIDE
Crystal Cove State Park
06.2022 - 12.2022
- Greet park visitors courteously to ensure exceptional customer service.
- Provide updated information about park activities, procedures, notices, and general park information to all visitors.
- Verify and maintain accurate accountable documents, deposit logs, and change funds.
- Worked to support the park needs and tasks, which varied from customer service, public education, landscape services, and more
- Conducted trail maintenance to enhance visitor safety and experience.
Education
Bachelors of Science - Human Dimensions of Natural Resources
COLORADO STATE UNIVERSITY
Bachelor of Science - Fisheries, Wildlife, and Conservation Science
OREGON STATE UNIVERSITY
05-2027
Skills
- Microsoft Microsoft Office (Excel, Word, PowerPoint)
- Public Speaking
- Conflict Resolution
- Data Analyst and Entry
- Customer service
- Time management
- Decision-making
- Teamwork and collaboration
- Friendly, positive attitude
Timeline
Guest Services Associate
Crystal Cove Beach Cottages
08.2024 - Current
Environmental Educator
Crystal Cove State Park
12.2023 - Current
Marine Protected Areas Interpretive Specialist
Crystal Cove State Park
06.2023 - Current
PARK AIDE
Crystal Cove State Park
06.2022 - 12.2022
Bachelors of Science - Human Dimensions of Natural Resources
COLORADO STATE UNIVERSITY
Bachelor of Science - Fisheries, Wildlife, and Conservation Science
OREGON STATE UNIVERSITY