Gafar Hassan

• Met with manager weekly to provide detailed project report and milestone updates.
• Tested for nominal operation of devices post-deployment
• Troubleshot to identify and resolve root cause of hardware or software malfunctions at the desk-side level.
• Installing the SharePoint platform, integrating applications, and creating libraries.
• Adding users, controlling access to document libraries, and setting permissions.
• Performing maintenance of the SharePoint platform, servers, and intranet.
• Troubleshooting and resolving SharePoint issues or malfunctions

● Resolving troubleshooting issues that arise with projects, including delays, adverse site conditions, installation issues and other day-to-day challenges that come with commercial and residential construction

● Assembled data and information to improve the work efficiency towards a more profitable process.

● Ensure health and safety regulations are followed

● Oversee the affairs of the logistic services as well as liaising with vendors and client.

● Amplified growth and ensuringa dherence to the company standards and best practice thereby proactively identifying potential problems and solutions.

● Kept corporate and client information confidential, adhering to data safety measures

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Regularly exceeded daily sales and product add-on quotas.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.