Duncan Alberto De La Cruz Dessavre
Vancouver,BC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Service Team Member
Michaels
11.2023 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Developed and integrated organized icebreakers, team builders, service training and reflection.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Filled and provided customer orders within deadlines.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Assistant Manager
FisioPlus
01.2021 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Professor
University of Oriente
03.2019 - 07.2022
- Researched and selected course texts and supplemental learning materials.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Created dynamic learning environment that valued instructor and student interaction.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
Assistan Server
Monat
02.2017 - 04.2018
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Diploma - Costumer Service Specialist
Cornerstone International Community Collegue
Vancouver, BC04.2024
M.D. - Hospital Administration
Universidad De Oriente
Veracruz, Mexico06.2020
Bachelor Degree - Physiotherapy
Universidad Del Valle De Mexico
Veracruz, Mexico06.2018
Skills
- Employee Performance Evaluations
- Task Delegation
- Product and Service Knowledge
- Employee Scheduling
- Operations Management
- Customer Relationship Management (CRM)
- Staff Supervision
- Negotiation
- Project Management
- Business Development
- Strategic Planning
- Sales Reporting
- Staff Development
- Team Motivation
- Customer Relations
Timeline
Service Team Member
Michaels
11.2023 - Current
Assistant Manager
FisioPlus
01.2021 - 10.2023
Professor
University of Oriente
03.2019 - 07.2022
Assistan Server
Monat
02.2017 - 04.2018
Diploma - Costumer Service Specialist
Cornerstone International Community Collegue
M.D. - Hospital Administration
Universidad De Oriente
Bachelor Degree - Physiotherapy
Universidad Del Valle De Mexico
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