Ahmed Bin Makhashen
Toronto
Summary
Three years of information technology, customer service, and solution implementation experience make this driven and meticulous professional stand out. Competent in providing training, troubleshooting problems, and system optimization for increased efficiency while working closely with clients. Solid background in end-user support, process analysis, and project coordination. Speaking Arabic and English, I am a flexible team member with a track record of fostering relationships, communicating clearly, and providing outstanding client experiences.
Overview
7
7
years of professional experience
Work History
IT Support & Systems Technician
Freelance / Contract Roles
01.2019 - Current
- Provided technical end-user support both on-site and remotely, including system setup, troubleshooting, and workflow optimization.
- Installed, configured, and updated networking and system tools to meet client needs.
- Worked directly with clients to understand challenges, recommend solutions, and implement updates to improve performance.
- Conducted testing and monitoring to ensure successful deployment of system changes.
- Assisted clients with system upgrades, user training, and ongoing post-implementation support.
Help Desk 06/2012-02/2015
Saudi Telecom Company, Riyadh, Saudi Arabia Activatedvated new users and user groups
- Plan and manage the installation, upgrade, repair, movement, and replacement of desktop PCs, laptops, and peripherals
- Researches, resolves, responds to, and documents end-user inquiries
Technical Support Specialist (Internship)
Seneca College IT Projects
01.2022 - 01.2023
- Collaborated in student IT projects involving system deployment, network configuration, and troubleshooting.
- Participated in workflow analysis and implementation of cloud-based technologies.
- Assisted with documentation, project planning, and delivery of technical support to users.
Education
Computer Systems Technician Diploma - Open System Administration, Security Incident Response, Microsoft Active Directory, MS Cloud Technologies, Systems Projects
Seneca College
Toronto, ON04.2023
Computer Science Diploma - Network Technology
Al Faisal International Academy
Suadi Arabia02.2012
Skills
- IT support
- Client-facing
- Support Implementation
- Troubleshooting
- Systems configuration
- Cloud technologies
- Azure, AWS Resolving network and system issues
- Network administration
Timeline
Technical Support Specialist (Internship)
Seneca College IT Projects
01.2022 - 01.2023
IT Support & Systems Technician
Freelance / Contract Roles
01.2019 - Current
Computer Systems Technician Diploma - Open System Administration, Security Incident Response, Microsoft Active Directory, MS Cloud Technologies, Systems Projects
Seneca College
Computer Science Diploma - Network Technology
Al Faisal International Academy