Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ahmed Bin Makhashen

Toronto

Summary

Three years of information technology, customer service, and solution implementation experience make this driven and meticulous professional stand out. Competent in providing training, troubleshooting problems, and system optimization for increased efficiency while working closely with clients. Solid background in end-user support, process analysis, and project coordination. Speaking Arabic and English, I am a flexible team member with a track record of fostering relationships, communicating clearly, and providing outstanding client experiences.

Overview

7
7
years of professional experience

Work History

IT Support & Systems Technician

Freelance / Contract Roles
01.2019 - Current
  • Provided technical end-user support both on-site and remotely, including system setup, troubleshooting, and workflow optimization.
  • Installed, configured, and updated networking and system tools to meet client needs.
  • Worked directly with clients to understand challenges, recommend solutions, and implement updates to improve performance.
  • Conducted testing and monitoring to ensure successful deployment of system changes.
  • Assisted clients with system upgrades, user training, and ongoing post-implementation support.

Help Desk 06/2012-02/2015
Saudi Telecom Company, Riyadh, Saudi Arabia Activatedvated new users and user groups

  • Plan and manage the installation, upgrade, repair, movement, and replacement of desktop PCs, laptops, and peripherals
  • Researches, resolves, responds to, and documents end-user inquiries

Technical Support Specialist (Internship)

Seneca College IT Projects
01.2022 - 01.2023
  • Collaborated in student IT projects involving system deployment, network configuration, and troubleshooting.
  • Participated in workflow analysis and implementation of cloud-based technologies.
  • Assisted with documentation, project planning, and delivery of technical support to users.

Education

Computer Systems Technician Diploma - Open System Administration, Security Incident Response, Microsoft Active Directory, MS Cloud Technologies, Systems Projects

Seneca College
Toronto, ON
04.2023

Computer Science Diploma - Network Technology

Al Faisal International Academy
Suadi Arabia
02.2012

Skills

  • IT support
  • Client-facing
  • Support Implementation
  • Troubleshooting
  • Systems configuration
  • Cloud technologies
  • Azure, AWS Resolving network and system issues
  • Network administration

Timeline

Technical Support Specialist (Internship)

Seneca College IT Projects
01.2022 - 01.2023

IT Support & Systems Technician

Freelance / Contract Roles
01.2019 - Current

Computer Systems Technician Diploma - Open System Administration, Security Incident Response, Microsoft Active Directory, MS Cloud Technologies, Systems Projects

Seneca College

Computer Science Diploma - Network Technology

Al Faisal International Academy
Ahmed Bin Makhashen