Summary
Overview
Work History
Education
Skills
Languages
Timeline
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AYAAN HANSIA

Marketing
Mississauga,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Department Manager

WALMART INC
01.2024 - Current
  • Leadership and Team Management: Led a team of 15+ associates in coordinating online and in-store operations, ensuring efficient task delegation and high team productivity
  • Inventory Management: Oversaw the receiving, sorting, and stocking of merchandise, maintaining accurate inventory records and optimizing storage solutions
  • Quality Control: Conducted regular quality checks on merchandise to ensure standards were met, resolving any issues promptly to maintain customer satisfaction
  • Operational Efficiency: Streamlined processes for order fulfillment and delivery, improving overall operational efficiency and reducing order processing time by 20%.

Customer service associate

WALMART INC
02.2023 - 12.2023
  • Fulfill customer online orders by reviewing orders; locating, preparing and packaging merchandise
  • Ensure accuracy of the orders prior to pick up and deliver the merchandise to the customer’s cars
  • Developed strong organizational and time management skills in a fast-paced environment
  • Assisted customers with inquiries and provided exceptional service, ensuring a positive shopping experience and fostering customer loyalty.

Sales and Customer Service Representative

SECURE MONEY CHANGERS
01.2022 - 12.2022
  • Managed client relations and made sales of foreign currencies, contributing to the company's profit through effective exchange strategies
  • Handled all paperwork and administrative tasks related to currency exchange transactions, ensuring accuracy and compliance
  • Provided exceptional customer service, resolving client inquiries and issues promptly to maintain high levels of customer satisfaction.

Education

Diploma - MARKETING

SHERIDAN
Mississauga, Canada
04.2024

Skills

  • Customer Relationship Management: Excel at building and maintaining professional relationships, driving sales, and enhancing customer satisfaction
  • Project Coordination: Efficient in coordinating various aspects of projects, ensuring timelines, budgets, and quality standards are consistently met
  • Team Collaboration: Fostered collaborative work environment by implementing regular team check-ins, resulting in 25% improvement in project timelines and a 30% boost in overall team satisfaction
  • Multi-tasking: Proven ability to handle multiple tasks effectively in fast-paced environments, utilizing project management tools like Trello to stay organized and meet deadlines
  • Problem-solving: Skilled in diagnosing issues and enhancing processes and customer experiences

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Department Manager

WALMART INC
01.2024 - Current

Customer service associate

WALMART INC
02.2023 - 12.2023

Sales and Customer Service Representative

SECURE MONEY CHANGERS
01.2022 - 12.2022

Diploma - MARKETING

SHERIDAN

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