Administrative Assistant and Customer Service professional with 6+ years of experience in supporting members of the diverse community. Skilled at building relationships and able to deal with varied situations with tact and professionalism. Looking to leverage my knowledge and experience at HWDSB into a long-term role as an Office Assistant.
Overview
12
12
years of professional experience
Work History
On-Call Casual Administrative Assistant Pool
Hamilton Wentworth District School Board
2023.01 - Current
Responded to phone, email and in-person requests, and followed up with appropriate action
Updated attendance records in PowerSchool and Safe Arrival throughout the day
Maintained student records and updated the database as required
Arranged with teachers for early dismissal of students
Generated and printed daily attendance reports
Supported students, staff and parents as required.
Customer Service Representative
Aspire Lifestyles
2016.08 - 2020.04
Prepared correspondences in response to enquiries in an international, fast-paced, customer service contact center
Was responsible for keeping client files up to date
Used analytical judgement to determine when customer complaints needed to be escalated to a manager.
Service Administrator
Honeywell
2012.10 - 2014.05
Was responsible for the day-to-day operations of the front office
Supported a team of 20+ technicians and management staff
Monitored and maintained inventory of office supplies.
Education
B.A. - Consumer/Product Interface
Carleton University
Ottawa, ON
Excel Level 2 -
Canada Career College
Hamilton, ON
Skills
Microsoft Office
PowerSchool
Safe Arrival
Relationship builder
Problem solver
Team player
Personal Information
Title: Administrative Assistant
References
References available upon request
Timeline
On-Call Casual Administrative Assistant Pool
Hamilton Wentworth District School Board
2023.01 - Current
Customer Service Representative
Aspire Lifestyles
2016.08 - 2020.04
Service Administrator
Honeywell
2012.10 - 2014.05
B.A. - Consumer/Product Interface
Carleton University
Excel Level 2 -
Canada Career College
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