Floriana Seccombe
Hamilton
Summary
Administrative Assistant and Customer Service professional with 6+ years of experience in supporting members of the diverse community. Skilled at building relationships and able to deal with varied situations with tact and professionalism. Looking to leverage my knowledge and experience at HWDSB into a long-term role as an Office Assistant.
Overview
12
12
years of professional experience
Work History
On-Call Casual Administrative Assistant Pool
Hamilton Wentworth District School Board
01.2023 - Current
- Responded to phone, email and in-person requests, and followed up with appropriate action
- Updated attendance records in PowerSchool and Safe Arrival throughout the day
- Maintained student records and updated the database as required
- Arranged with teachers for early dismissal of students
- Generated and printed daily attendance reports
- Supported students, staff and parents as required.
Customer Service Representative
Aspire Lifestyles
08.2016 - 04.2020
- Prepared correspondences in response to enquiries in an international, fast-paced, customer service contact center
- Was responsible for keeping client files up to date
- Used analytical judgement to determine when customer complaints needed to be escalated to a manager.
Service Administrator
Honeywell
10.2012 - 05.2014
- Was responsible for the day-to-day operations of the front office
- Supported a team of 20+ technicians and management staff
- Monitored and maintained inventory of office supplies.
Education
B.A. - Consumer/Product Interface
Carleton University
Ottawa, ONExcel Level 2 -
Canada Career College
Hamilton, ONSkills
- Microsoft Office
- PowerSchool
- Safe Arrival
- Relationship builder
- Problem solver
- Team player
Personal Information
Title: Administrative Assistant
References
References available upon request
Timeline
On-Call Casual Administrative Assistant Pool
Hamilton Wentworth District School Board
01.2023 - Current
Customer Service Representative
Aspire Lifestyles
08.2016 - 04.2020
Service Administrator
Honeywell
10.2012 - 05.2014
B.A. - Consumer/Product Interface
Carleton University
Excel Level 2 -
Canada Career College
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