Mohamed Sadham

• And Responsibilities':
• Enabling and Assign Call flow from 200 server & 50 Server
• Increasing call flow Low level to High level
• Adding & Update DNC Number List in 50 & 200 Server
• Update All-Agents Date & Time Log update into Group
• Zoiper Application Installation & Linux OS configuration
• Creation of User Id and Password in Domain Server
• Client Script Validation
• Trouble Shooting issues & Lan issues
• Creation of Rocket Chat ID to Users
• Creation Zimbra Mail Id Create of Users
• OS Management like SAFE MODE configuration, MS-Config, Temp, Prefetch.
• Email configuration.

Responsible for taking & logging calls & providing efficient customer support for all 1st line
Issues:
Attending day-to-day problems by logging and resolving level 1 & 2 support Tickets raised by end users
Provide technical support to clients & branch offices in their region
Handling Desktops / Server L1 / Network L1 (LAN Escalate unresolved calls to appropriate support specialist or service groups
Removing, upgrading various flavor of windows based operating systems
Monitoring Symantec End Point consolidates application and upgrading the necessary
Symantec an-virus

• Responsible for taking & logging calls & providing efficient customer support for all 1st line
  Issues:
  Attending day-to-day problems by logging and resolving level 1 & 2 support Tickets raised by end users
  Provide technical support to clients & branch offices in their region
  Handling Desktops / Server L1 / Network L1 (LAN Escalate unresolved calls to appropriate support specialist or service groups
  Removing, upgrading various flavor of windows based operating systems
  Monitoring Symantec End Point consolidates application and upgrading necessary
  Symantec an-virus

• Detected and system backups
• Responsible for maintaining backups and for project work such as new builds
• Working closely with software suppliers to resolve operational issues
• Assembling parts of Motherboard
• Jumper Settings
• BIOS Setups.