Angela Caruso
Markham
Summary
Dedicated professional committed to delivering exceptional service and positively impacting the workforce and economy. Proven expertise in maintaining accurate records and efficiently managing diverse office tasks, supported by strong organizational skills and meticulous attention to detail. Proficient in office software and document management systems, ensuring seamless support for team operations and enhancing overall productivity. Eager to leverage these skills in a dynamic environment that values efficiency and excellence.
Overview
1
1
Language
41
41
years of professional experience
Work History
Emergency ScheduIar Clerk
Markham Stouffville Hospital/Oakvalley Health
01.2020 - Current
- Excellent organization skills with the ability to manage multiple tasks
- Enhanced public relations and communication skills to maintain positive interactions with patients and staff
- Ability to trouble shoot and problem solve
- Collaborated effectively with team members to support patient care and improve workflow
- Evidence of good attention to detail
- Consistently attended work on time and maintained an excellent attendance record.
- Committed to a healthy and safe workplace by taking all reasonable precautions and complying with health and safety policies.
Recoveries Specialist
Capital One/GE Money/Hudson’s Bay Co.
01.1992 - 11.2019
- Managed branded estates by coding accounts and handling communications via e-mails, mail, and telephone calls.
- Oversaw HBC estates by managing pending queues and coding accounts while addressing client inquiries through telephone calls.
- Administered branded estates – teradata, coding accounts, e-mails, mail, telephone calls.
- Administered charge-offs when required.
- Contributed to special projects by collaborating with team members and fulfilling assigned responsibilities.
Account Representative
Hudson’s Bay Co.
01.1992 - 01.2004
- Contacted customers to resolve past-due Bay and Zellers credit card accounts
- Contacted customers regarding past-due Bay and Zellers credit card accounts
- Educated customers on credit privileges to enhance understanding and usage
- Dealt with disputes regarding statement items and other concerns
- Resolved disputes regarding statement items and addressed customer concerns
- Provided support to Recoveries department by managing tasks as needed.
- Engaged in special projects by contributing to team discussions and activities.
Policy Dispatcher/Records Clerk
Confederation Life Insurance Co.
01.1988 - 01.1991
- Verified accuracy of contracts/policies for timely processing
- Researched information in policies for accuracy
- Assisted clients who called with inquires about their policies
- Researched, gathered, and delivered information for agents, lawyer, and administrators to assist them with customer inquiries
- Researched and delivered information for agents, lawyers, and administrators to resolve customer inquiries
- Performed data entry for recording archive policy files
Sales Associate/Customer Service
Ruby Shoes
01.1986 - 01.1988
- Guided customers in selecting appropriate sizes and merchandise
- Processed cash and credit transactions, including adjustments and returns
- Verified inventory accuracy during stock counts
- Provided support for special projects as assigned
Education
Child and Youth Care Worker Program -
Centennial College of Applied Arts & Technology
Toronto01-1989
Ontario Secondary School Diploma - undefined
Notre Dame High School
Toronto01-1987
Skills
- Strong familiarity of Capital One systems and software (Teradata, FDR, Iris, R1, CMOD, DST, THYSIS, Recap, Avaya)
- Excellent verbal and written communication skills
- Written communication
- Data analysis
- Healthcare software
- Scheduling management
- Works well under stress, with demanding timelines and willing to take initiative
- Works well independently with minimal supervision
- Team player
- Patient scheduling
Section name
REFERENCES AVAILABLE UPON REQUEST
Languages
English
Timeline
Emergency ScheduIar Clerk
Markham Stouffville Hospital/Oakvalley Health
01.2020 - Current
Recoveries Specialist
Capital One/GE Money/Hudson’s Bay Co.
01.1992 - 11.2019
Account Representative
Hudson’s Bay Co.
01.1992 - 01.2004
Policy Dispatcher/Records Clerk
Confederation Life Insurance Co.
01.1988 - 01.1991
Sales Associate/Customer Service
Ruby Shoes
01.1986 - 01.1988
Ontario Secondary School Diploma - undefined
Notre Dame High School
Child and Youth Care Worker Program -
Centennial College of Applied Arts & Technology