Summary
Overview
Work History
Education
Skills
Timeline
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Yesica Manilla

Kingsburg

Summary

Detail-oriented and dependable worker that can manage multiple priorities with a positive attitude. A team player who has high organizational skills and is eager to develop further professionally.

Overview

3
3
years of professional experience

Work History

Expert, Account Care

T-Mobile
07.2022 - Current
  • Provide high-quality customer service
  • Held an interim Associate Coach position as a stretch assignment where I managed and supported experts taking calls
  • Implemented new strategies and systems that resulted in reduced complaints, created higher customer satisfaction, and improved team efficiency
  • Actively listen to customer pain points and provide resolution in a timely manner
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Substitute Teacher

Newport Mesa School District
02.2022 - 06.2022
  • Led a classroom through lessons with little to no instruction and improvised as needed
  • Adapted quickly in different environments and provided high quality instruction
  • Worked with a large age range of students that varied day to day.

Student Teacher

Harbor View Elementary
08.2021 - 05.2022
  • Modified lessons, instruction, and pace according to students' retention of information at the moment
  • Developed diagnostic, formative, and summative assessments, along with rubrics, including for student-self assessment.

Tutor

Salvation Army Corps
09.2021 - 12.2021
  • Revamped weekly lessons to fit the progress of the student appropriately and challenge them accordingly
  • Engaged in evidence-driven teaching strategies for ELA to support students
  • Reported new progress found in my student's knowledge and used it to structure new learning goals.

Education

Bachelors in Liberal Studies, Emphasis in Early Childhood -

Vanguard University of Southern California
Costa Mesa, CA
05.2022

Skills

  • Proficient in PowerPoint, Microsoft Word, and Educational Technology
  • I convey clear, concise, and engaging messages, actively listen, and adequately adapt to diverse audiences and situations
  • Proficient in English Spanish
  • Creating a space for people to collaborate, celebrate, and grow together

Timeline

Expert, Account Care

T-Mobile
07.2022 - Current

Substitute Teacher

Newport Mesa School District
02.2022 - 06.2022

Tutor

Salvation Army Corps
09.2021 - 12.2021

Student Teacher

Harbor View Elementary
08.2021 - 05.2022

Bachelors in Liberal Studies, Emphasis in Early Childhood -

Vanguard University of Southern California

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Yesica Manilla