Aurore Singiza Sebuyange

• Drafting and processing correspondence and administrative documents
• Screening phone calls and configuring software and IT tools
• Training and onboarding employees
• Verifying and maintaining daily administrative tasks

Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.

• Ensured the management and smooth operation of the restaurant
• Prepared orders to meet customer satisfaction
• Organized the workspace to provide efficient and optimal service
• Planned daily tasks to be prepared for peak hours

Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

• Made timely and reasonable decisions to meet customer demands
• Assisted customers in product selection and processed orders or returns
• Provided excellent service with a positive attitude and enthusiasm for the job
• Ensured all customers received courteous, prompt, and efficient service

Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

• Managed ticket sales
• Filmed participants
• Handled logistics for the sports event venue

Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.