Pamela Chavez
Mississauga
Summary
Hospitality professional prepared to elevate guest service standards in dynamic environment. Background in managing high-volume guest interactions and enhancing customer satisfaction. A collaborative team player committed to flexible problem-solving and achieving organizational goals. Proficient in communication and conflict resolution.
Overview
3
3
years of professional experience
Work History
Lead Hostess
Chop Steakhouse & Bar
02.2023 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Maintained a strong knowledge on Steaks, Allergy procedures, and general menu items
- Acknowledged skills and progress was promoted to supervisor
- Shortly Transferred to Mississauga location from Dixon
Volunteer
Love Your Lake
08.2022 - Current
- Litter Clean Up And Environmental Education
Retail Associate
Aritzia
06.2024 - 10.2024
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences
- Collaborated with team members to achieve daily sales goals and exceed performance targets
Head Hostess
Earls Financial District
01.2023 - 01.2024
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Store Production Team Member
Value Village
09.2022 - 01.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity being able to price and put out 600 items each day
- Increased weekly Revenue for company by completing my duties accurately and efficiently always meeting our daily target
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork and provide a better environment
Secretarial Assistant
Islington Medical Center
07.2022 - 09.2022
Education
Bachelor of Commerce - Economics And Finance
University of Guelph
Guelph, None04.2027
High School Diploma -
Monsignor Percy Johnson Catholic High School
Toronto, ON06.2022
Skills
- Social Media Coordination
- Client Relations
- Smart Serve Certification
- Team management
- Hospitality service expertise
- Problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Retail Associate
Aritzia
06.2024 - 10.2024
Lead Hostess
Chop Steakhouse & Bar
02.2023 - Current
Head Hostess
Earls Financial District
01.2023 - 01.2024
Store Production Team Member
Value Village
09.2022 - 01.2023
Volunteer
Love Your Lake
08.2022 - Current
Secretarial Assistant
Islington Medical Center
07.2022 - 09.2022
High School Diploma -
Monsignor Percy Johnson Catholic High School
Bachelor of Commerce - Economics And Finance
University of Guelph
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