Summary
Overview
Work History
Education
Skills
Languages
Training
Certification
Timeline
Generic

Tremilin Chavez

Calgary,AB

Summary

A highly ambitious individual with a warm and inviting demeanor seeking to fully utilize my current technical and professional skills, knowledge, and understanding of the work environment while also gaining a higher level of experience in the career opportunity offered by your company. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Guest Services Assistant Manager

Jpark Island Resort & Waterpark
02.2010 - 11.2023
  • Supervised the Guest Services Officer and Supervisor
  • Ensured all staff were performing tasks according to the Front Office Department and Hotel policies and standards
  • Responsible for arranging staff schedule weekly
  • Engaged and motivated staff to provide excellent customer service
  • Performed quarterly employee performance reviews
  • Ensured all guests received exceptional service throughout their visit
  • Maintained the confidentiality of sensitive information (i.e
  • Financials, yearly budget plans, hotel manuals and forms, documents, guest and staff information).

Convenience Store Owner

Own Business
Cebu, Philippines
05.2003 - 03.2013
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.

Restaurant Bar Owner

Own Business
Cebu, Philippines
02.2007 - 02.2013
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.

Restaurant Receptionist

Imperial Palace Waterpark Resort & Spa
06.2009 - 02.2010
  • Welcomed and seated guests to table
  • Answering telephone calls and taking and maximizing bookings
  • Delivered excellent customer service skills and handling of all guest complaints, requests, and enquiries on food and beverage
  • Responsible for the billing and payments of guests.

Overseas Performing Artist

FK Manpower Services
, Japan
12.1998 - 02.2002
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.

Promo Merchandiser

Nestle Philippines
Cebu, Philippines
06.1997 - 01.1998
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked effectively in fast-paced environments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proven ability to learn quickly and adapt to new situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.

Beauty Consultant Sales Representative

Avon Cosmetics
Cebu , Philippines
03.1995 - 06.1996
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

Bachelors of Science Computer Science -

University of Cebu
Cebu, PH

Hotel and Restaurant Management Certificate -

High Skills Technical Training Centre
Cebu, PH
01.2016

Skills

  • Friendly, courteous, & service oriented
  • Organized with attention to detail and accuracy
  • Keen to learn new skills and open to challenges
  • Critical thinking under time constraints and ability to prioritize multiple tasks
  • Problem-solving and ability to make professional judgements especially when unprecedented events occur
  • Can work independently and as part of a team towards a common goal
  • Exceptional oral and written communication skills
  • Can communicate in English, Cebuano, Tagalog, and Japanese
  • Cost Reduction
  • Product and service knowledge
  • Employee Performance Evaluations
  • Retail Operations
  • Customer Relations

Languages

Japanese
Professional Working
English
Professional Working

Training

  • First Aid and Basic Life Support Training, Imperial Palace Waterpark Resort & Spa, 06/2012
  • Fire Fighting and Suppression Training, Imperial Palace Waterpark Resort & Spa, 05/2012
  • Food & Beverage Training & Seminar, Lapu City Session Hall (PESO), 04/2009

Certification

Management Enhancement Training

Train the Trainers Training

Timeline

Guest Services Assistant Manager

Jpark Island Resort & Waterpark
02.2010 - 11.2023

Restaurant Receptionist

Imperial Palace Waterpark Resort & Spa
06.2009 - 02.2010

Restaurant Bar Owner

Own Business
02.2007 - 02.2013

Convenience Store Owner

Own Business
05.2003 - 03.2013

Overseas Performing Artist

FK Manpower Services
12.1998 - 02.2002

Promo Merchandiser

Nestle Philippines
06.1997 - 01.1998

Beauty Consultant Sales Representative

Avon Cosmetics
03.1995 - 06.1996

Bachelors of Science Computer Science -

University of Cebu

Hotel and Restaurant Management Certificate -

High Skills Technical Training Centre

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Tremilin Chavez