Vinoy Jose
Halifax,NS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
8
8
years of professional experience
Work History
General Laborer
First Onsite (TRG Staffing Solutions)
2023.07 - 2024.03
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Customer Service Executive
Emirates Logistics India Pvt.Ltd.
2022.05 - 2022.09
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Executive
Allways Logistics (India) Pvt Ltd.
2016.06 - 2022.04
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Monitored key performance indicators to ensure continuous improvement in service quality.
Education
No Degree - Diploma In Computer Applications (DCA)
Ketees Institute of Information Technologies
Kerala, India 03.2002
High School Diploma -
Mahatma Gandhi University
Kerala, India 06.1997
Skills
- Heavy Lifting
- Problem-Solving
- General tool knowledge
- Safety Procedures
- Team Collaboration
- Complaint Handling
- Relationship Building
Languages
English
Limited Working
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Timeline
General Laborer
First Onsite (TRG Staffing Solutions)
2023.07 - 2024.03
Customer Service Executive
Emirates Logistics India Pvt.Ltd.
2022.05 - 2022.09
Customer Service Executive
Allways Logistics (India) Pvt Ltd.
2016.06 - 2022.04
No Degree - Diploma In Computer Applications (DCA)
Ketees Institute of Information Technologies
High School Diploma -
Mahatma Gandhi University
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