Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Mandeep Singh

Summary

Independent, technically skilled and deadline conscious IT Specialist with over 5 years' experience in data center operations within banking and financial environments specializing in customer service technology platforms. Certified as cisco certified network associate CCNA. Ready for learning new things

Overview

5
5
years of professional experience
1
1
Certification

Work History

IBX Customer Operations Technician

Equinix
10.2022 - Current
  • Racks and stacks customer equipment
  • Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
  • Installs circuits requiring sophisticated fiber terminations
  • Resolves work priorities from a ticketing queue and ensures adherence to all contribute times
  • Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed
  • Works with customers to troubleshoot issues
  • Installs/tests/modifies cross connects per SOPs and ensures accurate cable management of coax, fiber, twisted pair copper, and intra-building cross connects
  • Installs and tests sophisticated cross connects circuits (switched, multiplexed, etc.)
  • Maintains detailed written records of all work activity
  • Designs and leads cage / infrastructure modification projects
  • Completes all assigned training in a timely manner
  • Supports customer happiness through timely and detailed order execution.

Network Technician

Augmented networks
03.2019 - 10.2022
  • Successfully installed and terminated various copper and fiber media types, including UTP, Cat5e, Cat6, Cat6a, MMF, and SMF, ensuring optimal performance and adherence to industry standards
  • Proficiently conducted cable runs, patch panel installations, and cross connects within data center environments, maintaining rigorous cable lacing as per Datacenter standards
  • Collaborated with network engineers and IT teams to support Ethernet, Fibre Channel, SONET, and TDM applications, enabling seamless data transmission and communication
  • Utilized Fluke test equipment for cable testing and validation, proficiently interpreting results and maintaining accurate documentation
  • Demonstrated proficiency in working with 48 volt DC power systems, contributing to reliable and efficient power distribution within network infrastructure
  • Maintained meticulous site documentation of customer cross-connects, facilitating efficient troubleshooting and future maintenance efforts
  • Actively participated in regular facilities audits, identifying and addressing potential issues to uphold optimal operational conditions
  • Consistently upheld company and customer policies and procedures, ensuring a secure and compliant working environment
  • Contributed to telephony, security, and audiovisual projects, leveraging versatile skills to support diverse technology needs.

Education

Diploma - Hospitality And Tourism Management

St Lawrence College
12.2018

Skills

  • Embedded Systems
  • Quality Assurance
  • Unix
  • Equipment Maintenance
  • System Installation
  • Environmental Compliance
  • Issue Analysis
  • Operations Monitoring
  • System Troubleshooting
  • HVAC Systems
  • Troubleshooting
  • System Tests
  • Operation Monitoring

Websites

Certification

  • Learning Linux Command Line
  • Microsoft Azure Fundamentals (AZ-900) Cert Prep: 1 Cloud Concepts by Microsoft Press
  • Exam Tips: CompTIA Server+ (SK0-005)
  • Cisco Certified Network Associate Routing and Switching (CCNA)

Languages

English
Full Professional

Timeline

IBX Customer Operations Technician

Equinix
10.2022 - Current

Network Technician

Augmented networks
03.2019 - 10.2022

Diploma - Hospitality And Tourism Management

St Lawrence College

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Mandeep Singh