PROFILE Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Duty Manager
George Brown College
06.2018 - Current
Sunwing airline
Monitoring daily flight operations
Making sure all operations are followed and done smoothly as per sunwing GOB
Any changes to GOB, all staff must be aware of changes and have the new GOB read and signed
Ensure any complaint or request by passenger has been taken care of and resolved or have been transferred to other departments who may require the attention
Communicate with all personnel regarding any operation concern as well as keeping GTAA(airport authority) OCC and PCC informed at all times and in case of IROPS keeping strong communication is an asset to strong performance
Making sure all QCMs, LIF and other required paperwork has been filled up accordingly
Perform baggage sweep during or after calm operation to secure any bags that may have been left behind and rush to destination as soon as possible by WG or other available airlines
Follow up with Ramp ground handling company regards SWG required Operation and follow up with sunwing safety to ensure all Staff are fully aware of the time to time handling performance required by SWG.making sure ramp has enough staffing for their area of expertise
During in flight check in, making sure that all staff have proper grooming and uniform, counters have been set up accordingly and there is sufficient staffing for counters and departure gates
Making sure all signs are set up properly and passengers are guided to the correct area to check in
At the end of every shift, a daily shift report must be made and sent to the general manager, any concern regarding any department or performance must have an awareness email being sent out to designated people including the general manager.
Aircraft loading supervisor
ALS
02.2016 - 03.2018
Emirates group/ Dnata
Monitors the readiness of various ground services providers to ensure that all resources are available and that the equipment restricted area (ERA) is clear to receive inbound aircraft and deliver a safe on-time performance
Ensures that safety briefings are conducted regularly while intervening when there is risk exposure
Communicates with team members to deliver information verbally in a clear
Implements day-to-day operations assigned and ensures compliance with the established standards and procedures
Upon arrival Collects the required information (Loading Distribution Message (LDM), CPM (Counter Pallet Message), Baggage irregularity tags and Personal Digital Assistant (PDA)) to communicate the information to relevant stakeholders .Communicates the ATA of the aircraft to the Flight Officer confirming the aircraft type and the registration Escalates any Ground Services Equipment (GSE) serviceability concerns to the Flight Officer on the shift
During departure Validates with key stakeholders the aircraft registration/ flight details (tallying of aircraft registration with loading instruction reporting form
Monitors the loading process to ensure that the assigned dead load is loaded and reconciled as per the Load instruction
Confirms the safe condition of any dangerous goods (DGR) prior to loading and signs the notification to captain (NOTOC) for handover to the operating Captain Utilises the Load Deviation Authorization form in case of any change in the load plan (within last minute change (LMC) limits) and provide it to the Load Control Officer
Reviews and checks the boarding status and ensures reconciliation with the Customer Services Team Leader on the final figures and as per the Flight Manifest Summary
Reconciles all dead load is loaded as per the load sheet and receives confirmation of the boarding status from the lead agenton the final passenger figures Updates the load sheet with any final changes(Below and Above Wing) to ensure that the boarding over slip from the Lead agent matches the load sheet ,Updates the Flight officer on time targets and any delays
Monitors the readiness of the pushback is there on-time
Conducts visual bay sweep prior to door closure and requests logistics for collection of any offloaded dead load.
Ramp Attendant / Acting lead
Porter airline
08.2012 - 02.2016
Baggage handling, marshalling
Responsible for the day’s schedule, arrange the arrival in a safe manner, prepare the airplane for the outbound, make sure everything gets done safely and within the time frame given
Perform a safe work environment during IROPS, Manage an excellent timing for ahead of time schedule, and help gate control and Duty officer during busy hours and days
Help customer service during short staff, or busy months
Follow the Transport Canada regulation and Porter airline mainland Rule for Ground Service
Follow safety precaution, exercise teamwork, it always plays the great assent
Keep an open and clear communication within the workforce .
Store clerk
Construction, Little redstone inc
03.2012 - 04.2012
T engineering department
Receiving shipping aircraft parts
Annual inventory as well as part dispatch to any AOG at regard destination
Create AWB,prepare tools and part for technician or engineer needed at the time, Renovate or add to additional house using any material available
Operated cutting tools, jack hammer, handy tools and any tools related to the project
Cooperate and work with other members, make sure work place is always clean and work 100% safe
Quality Assurance/Machine Operator/Receiver
Ontario Gamble Produce
02.2008 - 03.2012
Operate various machinery including reach trucks, forklifts and low lift riders; always ensure safety at all times
Perform quality checks and act as an order picker to ensure top quality
Receive store products and ship produce to other locations
Cooperate and work effectively with over 100 employees and supervisors in the warehouse to ensure efficiency
Labour Constructor
Lowes Home Improvement, National Marketing System
12.2007 - 01.2008
Installed uprights and beams; Cut metal bars, measured and installed shelving; Installed cabinets, rectified product errors (red tag items)
Gained tremendous trust with managers, became team leader and had the ability to choose and contribute work based on a building map design
Developed maximum strength to finish any jobs with no errors and within tight timelines; Completely understood building design codes and maps