Summary
Overview
Work History
Education
Skills
Certification
Highlight Of Qualification
Languages
Timeline
Generic

Rinsila Susan

Scarborough,ON

Summary

Customer Service Professional with 2+ years of experience in call center, banking, and client support roles. Skilled in handling inbound and outbound calls, resolving billing concerns, and delivering tailored solutions to enhance customer satisfaction. Recognized for strong English communication (CELPIP Level 10), active listening, and conflict resolution skills. Currently completing postgraduate studies in Global Business Management (Aug 2025) with Canadian work experience in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Production Associate

Porta Tradizione Italiana
05.2024 - Current
  • Worked in a fast-paced production environment, ensuring accuracy, quality, and efficiency.
  • Collaborated with diverse team members to meet daily targets and adapt to changing workflows.
  • Demonstrated reliability, flexibility, and quick learning in a dynamic Canadian workplace.

Advisor 1, Customer Service Representative

Concentrix
09.2022 - 09.2023
  • Handled inbound calls, assisting customers with billing inquiries, technical issues, warranty, and service-related concerns.
  • Delivered empathetic, solutions-focused customer experiences, achieving high satisfaction scores.
  • Resolved escalated cases by collaborating with technical and finance teams, ensuring accuracy and compliance.
  • Supported process improvement initiatives to streamline workflows and enhance efficiency.

Business Development Associate

SOS Children’s Village
01.2022 - 06.2022
  • Organized fundraising events, managed budgets, and coordinated event logistics.
  • Engaged community stakeholders to promote awareness and secure long-term support.

Customer Relations Representative

Co-operative Society Bank
12.2020 - 03.2021
  • Assisted customers with loan applications, account services, and transaction inquiries.
  • Maintained accurate financial records and supported branch-level administration.
  • Coordinated repayment schedules and monitored account status, reducing overdue cases.
  • Provided personalized solutions to improve customer loyalty and satisfaction.

Education

Global Business Management -

Centennial College
08.2025

Bachelor of Commerce (honours) - Major in Accounts, Finance and Taxation

Christ Academy Institute for Advanced Studies
Bangalore, Karnataka
10.2022

Skills

  • Customer engagement
  • Client Relations
  • Call Handling
  • Billing Support
  • Account Support
  • Conflict Resolution
  • Problem-Solving
  • Active Listening
  • Communication
  • Multitasking

Certification

  • Certificate in International Freight Forwarding: CIFFA-Logistics & Trade Compliance
  • CELPIP – General, Level 10 (Advanced English Proficiency)

Highlight Of Qualification

  • Global Business Management student (Aug 2025) with a focus on client service and operations
  • 2+ years of customer service experience (Concentrix & banking)
  • Strong English communication (CELPIP Level 10 Achiever)
  • Skilled in call handling, billing support, and conflict resolution
  • Canadian work experience as Production Associate (fast-paced, team-based environment)
  • Proficient in Microsoft Office; quick to learn new technologies
  • Recognized for adaptability, problem-solving, and teamwork

Languages

English
Full Professional

Timeline

Production Associate

Porta Tradizione Italiana
05.2024 - Current

Advisor 1, Customer Service Representative

Concentrix
09.2022 - 09.2023

Business Development Associate

SOS Children’s Village
01.2022 - 06.2022

Customer Relations Representative

Co-operative Society Bank
12.2020 - 03.2021

Bachelor of Commerce (honours) - Major in Accounts, Finance and Taxation

Christ Academy Institute for Advanced Studies

Global Business Management -

Centennial College

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Rinsila Susan