Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Leanna Lamothe

Montreal,QC

Summary

Reliable Customer Service Representative. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Service Representative

ewool
Montreal, QC
01.2021 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Administrative Officer

Design Bearmark
Montreal, QC
01.2009 - Current
  • Provided administrative support / secretarial and office management support while building cooperative working relationships.
  • Conducted research online using various search engines to locate requested information quickly and accurately.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Office Manager

Intrawest
Montreal, QC
02.2004 - 02.2008
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.

Education

GED -

Ecole Polyvalente St-Joseph
Mont-Laurier, QC

Skills

  • Customer Service experience / upselling
  • Communication Skills and public speaking
  • Problem solving and negotiating
  • Tactful and Diplomatic

Affiliations

  • Volunteer work / Personalized Bible Courses.
  • Volunteer Construction worker / Assisting Construction Project that benefit the community.
  • Home Staging & Decor.
  • Van Life Builds & Adventures.

Certification

Construction Contractor License for Design Bearmark

License acquired and issued 16-08-2012

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Limited

References

References available upon request.

Timeline

Customer Service Representative

ewool
01.2021 - Current

Administrative Officer

Design Bearmark
01.2009 - Current

Office Manager

Intrawest
02.2004 - 02.2008

GED -

Ecole Polyvalente St-Joseph

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Leanna Lamothe