Anupa Abraham
Kitchener,ON
Summary
1+ years of work experience in the customer service and telecommunication environment. Productive employee with proven track record of successful and excellent customer service experience and producing quality outcomes through leadership and motivation
Overview
4
4
years of professional experience
Work History
Cashier
Charley's West Indian Grocery Store
05.2023 - Current
- Processed customer transactions accurately and efficiently using POS systems, ensuring seamless checkout experiences.
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product assistance to enhance overall satisfaction.
- Maintained cleanliness and organization of the checkout area, including restocking shelves and replenishing supplies, to create a pleasant shopping environment.
- Collaborated with team members to manage workload effectively during busy periods, prioritizing tasks and ensuring timely completion of responsibilities to meet customer needs..
Team Member
Viva Media Packaging
10.2022 - 04.2023
- Identify, separate, and label products and containers
- Pack or wrap materials and products manually
- Stack and palletize products according to facility specifications
- Always ensure a clean and orderly workstation.
Customer Service Executive - Network Configuration Management
Tata Communications
12.2019 - 05.2021
- Efficiently managed network configuration for Tata Communication, specializing in the Cease Team.
- Implemented cease orders from clients by removing inventories and clearing up the system promptly.
- Facilitated seamless communication between the client and technical teams for the physical removal of network configurations.
- Ensured compliance with company protocols and standards while adhering to strict timelines.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
Education
Big Data Analytics
Georgian College of Applied Arts And Technology
Barrie, ON08-2023
Computer Science And Engineering
V.K.C.E.T
India, Kerala06-2019
Project Management-Information Technology
Canadore College of Applied Arts And Technology
Mississauga, ONSkills
- MS Office
- Customer Service
- Effective Communication
- Problem-Solving
- Interpersonal Skills
- Time Management
- Adaptability
- Report Generation
Custom
Full-Time, DAY/NIGHT
Languages
- English
- Malayalam
- Tamil
Timeline
Cashier
Charley's West Indian Grocery Store
05.2023 - Current
Team Member
Viva Media Packaging
10.2022 - 04.2023
Customer Service Executive - Network Configuration Management
Tata Communications
12.2019 - 05.2021
Big Data Analytics
Georgian College of Applied Arts And Technology
Computer Science And Engineering
V.K.C.E.T
Project Management-Information Technology
Canadore College of Applied Arts And Technology
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